Workers Credit Union · 16 hours ago
Assistant Branch Manager
Worcester
Full-time
Onsite
Mid Level
$27.51/hr - $34.39/hr
3+ years expWorkers Credit Union is a credit union focused on improving the daily lives of its members through financial counseling and exceptional service. The Assistant Branch Manager supports the Branch Manager in overseeing daily operations, ensuring member satisfaction, and driving sales through service. Responsibilities include managing branch performance, providing member service, and participating in community events.
BankingFinancial ServicesInsurance
Responsibilities
Assist the Branch Manager with overseeing branch performance in member satisfaction, operations, scheduling, appointment management, and branch opening/closing
In the absence of the Branch Manager, assumes responsibility for managing the branch including opening and closing the branch and ensuring sales and service activities continue
Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly
Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs
Open and service all types of WCU deposit and loan accounts
Encourage and assist members in resolving financial challenges and achieving goals
Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing
Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals
Participate in community events and networking activities to promote the credit union and build relationships
Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services
Assist the Branch Manager with monitoring and analyzing branch performance metrics, including sales, service quality, and operational efficiency
Qualification
Required
High School diploma or equivalent required
Minimum of 3-5 years of experience in retail banking
Must be registered with the National Mortgage Licensing System ('NMLS') and maintain active status and accurate registration information on file
Preferred
Bachelor's degree in business, Finance, or a related field is preferred
Benefits
Comprehensive medical, dental and vision plans
Basic life and AD&D insurance, short-term disability and long-term disability
15+ days of paid time off (PTO) per year
Up to 16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes a Safe Harbor Match of up to 4%.
Tuition Reimbursement Program
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs
Company
Workers Credit Union
Workers Credit Union provides banking and financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jay Champion
President & Chief Executive Officer
Ellie Fordyce
Chief People Officer
Recent News
WBJournal.com
2025-09-09
WBJournal.com
2025-06-03
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