ISS Facility Services - North America · 9 hours ago
Host/Hostess
Wellington, FL
Full-time
Onsite
Entry Level
$15/hr - $25/hr
2+ years expISS Facility Services is a global organization committed to creating a welcoming environment for guests. The Host/Hostess is responsible for greeting customers, managing reservations, and ensuring a smooth guest flow during events, all while providing excellent customer service.
Facility ManagementFood and BeverageFood ProcessingOutsourcingProfessional ServicesRestaurants
Responsibilities
Warmly greet and welcome guests upon arrival
Manage guest lists, reservations, and seating arrangements for events or store activations
Provide information about U.S. Polo Assn. products, promotions, and brand history when appropriate
Coordinate with team members to ensure timely service and a seamless guest experience
Maintain a clean and organized reception or event area
Handle guest inquiries and resolve minor issues promptly and professionally
Assist with event setup and breakdown as needed
Respond to customer concerns professionally and urgently per company policy
Must follow all safety rules and be actively aware and observant in the prevention of accidents
Commitment to the service values and ethics per the company’s standard
Assist internal and external guests, place requests, and answer inquiries in a friendly manner
Perform end-of-shift closeout tasks
Must follow other duties as assigned
Qualification
Required
Minimum 2 years of customer service experience in fine dining and executive-level service
Ability to describe food menus and the preparation of a variety of nonalcoholic and alcoholic drinks
Knowledge of food principles and processes for providing customer service
Knowledge and skill in standard fine dining service techniques
Strong communication and interpersonal skills
Must act professionally to set an example for all others at all times
Must be able to take and organize reservations, use proper phone etiquette, and assign proper seating arrangements as needed
Must have a strong attention to detail
Work up to 8 hours a day on your feet, excluding breaks
Must be able to lift a minimum of 25lbs
Come to work properly dressed according to the dress code
Employees must be able to work under pressure and time deadlines during peak periods
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment
Benefits
Medical
Dental
Life and disability insurance
Comprehensive leave program
Company
ISS Facility Services - North America
ISS is a leading workplace experience and facility management company, connecting people and places to make the world work better.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jon Eldridge
Regional Chief Operating Officer – Americas
Courtney Olson
Chief Marketing Officer, North America
Recent News
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