Crown Equipment Corporation · 18 hours ago
Product Specialist - Automation & Emerging Technologies
New Bremen, OH
Full-time
Onsite
Senior Level
5+ years expCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. They are seeking a Product Specialist - Automation & Emerging Technologies to coordinate projects, oversee technology installations, and provide technical support to customers. The role involves engaging with stakeholders, analyzing data, and driving the adoption of innovative technologies.
Industrial
No H1B
Hiring Manager
Jacquelyn McCaster
Responsibilities
Coordinate projects and visits with customers and local resources
Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations
Attend cadence meetings and conference calls while on site to keep remote groups informed
Engage with customer stakeholders and their employees to establish a strong presence as the primary technical resource on site
Provide troubleshooting assistance for local service teams and work with Engineering as needed
Stay abreast of industry trends, best practices, and emerging technologies relevant to the organization's operations
Provide remote troubleshooting assistance for global support teams
Lead meetings and conference calls with customers and internal resources
Complete office work required in preparation for site visits – including but not limited to site-specific programming, testing firmware, conducting server and equipment software configurations or updates, and reviewing customer materials such as warehouse layout computer-aided draft (CAD) drawings
Analyze and interpret data to support inquiries and decisions being made by customers and other departments
Record customer experiences, test results, status updates, ongoing issues, learnings, and project milestones and share in cadence meetings with Project Management
Contribute to a Support Wiki to keep the rest of the team updated with the latest information
Present high-level updates to Management regarding status of solution development projects and/or customer-level projects
Assist Sales, Engineering, Marketing and Service by implementing and creating customer facing strategies, processes and documents
Assist with onboarding customer end-users and stakeholders to achieve their buy-in and comfort with a new technology
Collaborate with other departments to create materials and collateral to support internal Sales and Service departments, the Service Training department, Marketing, and customer-facing reference materials
Drive the adoption of innovative industry 4.0 technologies and practices through effective change management and training programs
Qualification
Required
5-7 years related experience
Associates's degree (Computer Science, IT or Mechanical Electronics, Industrial Engineering) Non-degree considered if 12+ years of related experience along with a high school diploma or GED
Must have valid driving privileges
Extensive Travel and Overnight Stays (over 50%)
Preferred
A four-year degree in Electronics, Information Technology, Industrial Engineer or Engineering
Advanced computer skills
Interpersonal skills
Technical field experience in the lift truck industry
Self-motivated to make big-picture decisions without direct supervision
Comfortable speaking in front of larger groups
Excellent communication skills
Relationship building skills
Time management skills
Analytical skills
Problem-solving skills
Benefits
Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
Company
Crown Equipment Corporation
Crown is one of the world’s largest material handling companies.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Sara Corona
Vice President and Chief Compliance Officer
Recent News
bloomberglaw.com
2025-08-23
Company data provided by crunchbase