Papa · 10 hours ago
Operations Supervisor
United States
Full-time
Remote
Entry, Mid Level
1+ years expPapa is a company dedicated to providing social support to older adults and families through trained companions known as Papa Pals. The Operations Supervisor will oversee daily operations and administrative functions within the Member Experience department, supporting frontline service delivery and mentoring staff to ensure exceptional customer service and operational excellence.
Hospital & Health Care
Responsibilities
Lead daily operations and manage administrative tasks for assigned teams
Act as a liaison between frontline teams and cross-functional departments
Provide hands-on support during peak times and resolve complex customer issues
Monitor, track, and report on key performance indicators (KPIs) and service metrics
Balance operational excellence, productivity targets, and team engagement
Model and promote exceptional customer service standards
Coach and support team members to achieve performance, accuracy, and service goals
Conduct performance audits and deliver actionable feedback to drive improvement
Facilitate effective team communication and ensure accurate documentation
Support team development through training, coaching, and recognition
Ensure compliance with all company policies, procedures, and service standards
Develop team members through training, coaching, and recognition
Ensure compliance with company policies and procedures
Identify and implement opportunities for operational or service improvements
Partner with HR on hiring, development, and performance management
Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPAA and company protocols
Foster a positive, collaborative, and retention-focused team culture
Qualification
Required
An Associate's Degree, or two years of leadership experience (preferably in a contact center environment), or a minimum of 1 year of experience in a lead role within the department you are applying
Must be fluent in English and Spanish
Thrives in high-volume, fast-paced work settings while delivering consistent results
Strong independent decision-making skills
Provides quality service while meeting the needs of the customer
Utilize resources quickly and efficiently
Collaborates well with peers and cross-functional teams
Demonstrates clear, concise, and engaging communication skills
Committed to supporting a diverse, inclusive, and collaborative work environment
Ability to adhere to work-from-home policy, including, but not limited to a hardwired (Ethernet) network connection and distraction-free environment during working hours and the expectation to leverage the tools and technology provided by Papa
Benefits
Medical, dental and vision insurances
Mental health and emotional wellbeing support tools
Equity packages
401k Plan with match of up to 4%
Generous gender neutral parental leaves
PTO
Lunch stipends
Employee events that promote work life balance and camaraderie
Company
Papa
Papa is an end-to-end human care network supporting the social needs of older adults, other underserved populations, and families.
501-1000 employees
H1B Sponsorship
Papa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (6)
2021 (4)
Funding
Current Stage
Late StageLeadership Team
Andrew Parker
Founder & CEO
Craig Ogg
CTO
Company data provided by crunchbase