First Commerce Bank · 23 hours ago
AVP, Senior Branch Manager
Lakewood, NJ, US
Full-time
Onsite
Mid Level
4+ years expFirst Commerce Bank is dedicated to providing high quality financial products and services with superior customer service. They are seeking an AVP, Senior Branch Manager to manage assigned branch offices, ensuring compliance with policies, enhancing customer service, and achieving financial goals.
BankingFinancial Services
Responsibilities
Responsible for managing assigned Branch Office (s) in order to meet the financial services needs of customers in the given community market area; implementing strategies to achieve goals developed for the office (S) as part of the Retail Banking Division's annual operating plan; ensuring office compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports
Manages assigned Branch Office (s) in order to meet the financial services needs of customers in the given community market area as follows:
Leads, organizes, and directs all inside and outside sales, branch functions, and business development activities in order to achieve growth, excellent customer service, and profitability for the Bank
Enhances Bank image through friendly, pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations
Conducts relationships with customers in a manner that will enhance the overall marketing effort of the Bank
Ensures customer retention as well as growth of the branch and its team
Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled
Ensures that the branch office is properly staffed to meet customer service needs as well as sales objectives
Ensures all customer service personnel are adequately trained with respect to both product knowledge and sales techniques
Motivates and coaches branch team to ensure the successful development and performance of all employees in areas of customer experience, sales goals, and leadership
Establishes specific sales and customer service goals for each sales representative
Ensures all sales and customer service reporting information is provided on a timely basis
Conducts regularly scheduled sales and customer service meetings
Serves as an active member of the office customer service team and is held accountable for sales performance
Makes "outside" sales and customer service calls on present and prospective customers within the office's market area
Ensures that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc
Provides for the proper security, maintenance, safety, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers
Conducts regular self-audits within branch
Establishes Customer Information Files (CIFs) and opens new accounts with appropriate identification
Reviews all new accounts for accuracy and legitimacy
Prepares outgoing wires
Places stops and holds on accounts as required
Participates in the development and execution of product plans
Establishes/coordinates Remote Capture process for business customers
Ensure timely review of various branch reports for accuracy
Ensures timely submission of required reporting
Actively participates in community organizations and activities in a manner which reflects favorably on the Bank
Implements strategies to achieve goals assigned to the branch office as established in the Retail Banking Division's annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; ensures that the office and all personnel adhere to the same
Directly supervises assigned personnel as follows:
Assists in the selection of new personnel as appropriate
Makes provisions for the proper orientation and training of new personnel
Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter
Organizes, schedules, and distributes work among assigned personnel
Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged
Administers personnel policies and procedures as established by Bank policy
Communicates with the VP Regional Manager, other office managers, and appropriate staff personnel in order to integrate goals and activities
Provides periodic reports to the VP Regional Manager and other groups as required throughout the Bank
Qualification
Required
High School Diploma or equivalent
Education beyond a High School Diploma or equivalent preferred
Specialized banking education/training
Valid driver's license
Proficient in English, reading, writing, grammar, and mathematics skills
Proficient interpersonal relations, communication, customer service and sales skills
Demonstrated leadership, management, and supervisory skills
Proficient organizational and project management skills
Proficient problem-solving ability
Thorough knowledge of the features and benefits of all bank products and services
Thorough knowledge of bank operating policies and procedures
Knowledge of federal banking regulations
Thorough knowledge of branch operations including Teller operations, cash and ATM procedures
Proficient PC skills
Ability to lift fifty (50) lbs. of coin
A minimum of four (4) years' related experience required
Company
First Commerce Bank
First Commerce Bank offers personal, commercial, and business loans.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$40M2025-12-31Post Ipo Debt· $40M
2017-06-07IPO
Leadership Team
April Huchko
SVP Chief Retail Officer
Rhiannon Williams
SVP, Chief Credit Officer
Recent News
First Commerce Bancorp, Inc.
2025-07-29
Company data provided by crunchbase