EssilorLuxottica · 8 hours ago
Customer Service Representative (1st Shift)
Warwick, RI
Full-time
Onsite
New Grad, Entry LevelEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The Customer Service Representative provides high quality multi-channel support and problem resolution to customers, ensuring customer satisfaction and retention while meeting department objectives.
EyewearHealth CareProduct Design
Responsibilities
Assists customers telephonically and non-telephonically with service and support issues
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations
Uses courteous and professional language
Works effectively in a team environment
Creates a win-win resolution to problems
Qualification
Required
High School or equivalent
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
Preferred
Associate degree or higher
Previous experience in a telephonic or personal customer contact position
Luxottica Retail store/field experience
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
Founded in 2018
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.89BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.53B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-24
2026-01-24
Company data provided by crunchbase