R.W. Mercer Co. · 1 day ago
VP of Service
Jackson, MI
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expR.W. Mercer Co. is a trusted leader in fueling and construction services, and they are seeking a Vice President of Service to lead and develop their service offerings. The role involves driving operational growth, team development, and customer satisfaction across multiple locations while expanding service capabilities beyond the fueling industry.
Construction
Hiring Manager
Ben Cottingham
Responsibilities
Work in concert with the VP of Petroleum Sales and General Contracting leadership to grow relationships with existing and future customers
Work with vendors to understand technological advances in the industry and develop the company’s plan to realize the opportunities
Monitor service performance metrics and drive continuous improvement using analytics
Represent the company at industry events and customer meetings to build and strengthen relationships
Build and execute business plans for new service offerings to our customers
Build and continuously improve a culture of world-class customer service
Mentor and develop team to grow into larger roles in the Company
Build and execute a talent recruitment plan
Enhance current training plans to ensure the Company is an industry leader in the latest technology
Qualification
Required
5 to 10 years of experience in service, operations, or business development
Proven track record of driving service excellence and operational improvements
Strong analytical, strategic planning, and decision-making skills
Excellent communication, leadership, and interpersonal abilities
Expertise in operations systems and analytics
Familiarity with industry best practices in service delivery and customer experience
Ability to lead change and manage complex projects across departments
Company
R.W. Mercer Co.
R.W.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase