Apptad · 14 hours ago
L4 Senior Network Engineer (W2 Only)
Apptad is seeking a L4 Senior Network Engineer to lead network operations and automation initiatives, ensuring robust customer management and technical excellence. The role requires deep expertise in enterprise network administration and involves overseeing LANs, WANs, and virtual networks while managing customer relationships and vendor coordination.
Responsibilities
Oversee and optimize LANs, WANs, VMs, and virtual networks, including routers, switches, firewalls, and load balancers
Lead automation projects to streamline network operations, improve efficiency, and reduce manual intervention
Manage customer relationships, ensuring high satisfaction through proactive communication, issue resolution, and tailored solutions
Negotiate and coordinate with vendors, outsourcers, and contractors for timely and effective delivery of network products and services
Recommend and implement improvements to network architecture and technology portfolio, with a focus on automation and scalability
Ensure successful installation, configuration, migration, and ongoing support of network infrastructure
Drive adherence to ITIL processes and SLAs, monitoring team performance and maintaining service quality
Perform root cause analysis, troubleshoot technical issues, and define/maintain operational processes
Lead and mentor technical teams, identifying skill gaps and planning training for continuous improvement
Manage network monitoring and management tools (e.g., SolarWinds, Moogsoft), and ensure accurate CMDB updates in ServiceNow
Provide Level-3 support, handle escalations, and participate in on-call rotations
Oversee inventory management for all network devices and ensure compliance with security and business continuity standards
Participate in Change Advisory Board (CAB) meetings and represent the team in cross-functional forums
Document technical procedures, contribute to knowledge management, and drive operational excellence
Qualification
Required
15+ years in network administration within large enterprise environments
Strong hands-on experience with Cisco routers, switches (ASR, ISR, CAT, Nexus 2k/5k/7k/9k), Firepower firewalls, and F5 load balancers (LTM, GTM, ASM, AFM, APM)
Proficiency in network monitoring tools (SolarWinds, Moogsoft, Algosec), ServiceNow, and Jira
Deep understanding of static and dynamic routing protocols (EIGRP, OSPF, BGP, ISIS, Multicast, Unicast)
Experience with automation tools and scripting for network operations (e.g., Python, Ansible, or similar)
Expertise in disaster recovery, business continuity, and network security best practices
Strong troubleshooting skills, including packet capture/analysis (Wireshark)
Experience in designing and documenting complex changes/projects (POA, RFO, RCA)
Excellent verbal and written communication skills
Proven ability to manage customer relationships, handle escalations, and deliver results under pressure
Strong documentation and knowledge-sharing skills
High level of acceptance and adaptability to changing business needs
Ability to work in 24x7 rotational shifts, including weekends and holidays
Comfortable working with US-based customers and teams
ITIL v4
CCNP-R&S or equivalent
Preferred
Familiarity with cloud networking (AWS, Azure) is a plus
CISSP, CISM, CCSP (preferred)
OEM-specific certifications (Cisco, etc.)