EILEEN FISHER, INC. · 1 week ago
Help Desk / Technical Support Associate (Temporary role in Secaucus, NJ)
Secaucus, NJ
Full-time
Onsite
Entry Level
$25/hr - $28/hr
2+ years expEILEEN FISHER, INC. creates simple, sustainable, timeless clothes designed to work together as a system. They are seeking a Help Desk / Technical Support Associate to resolve inbound technical support requests from Wholesale and Retail locations, accurately logging and tracking all requests, and providing professional resolution on supported issues.
ApparelE-CommerceFashionRetailWomen's
Responsibilities
Provides support to end-users including: identifying, researching and resolving technical problems, and responding to support requests made via telephone calls, e-mails, and the Self-Service Portal. Being able to differentiate technical problems from user error
Installs approved software releases, system upgrades, patches and resolves software related problems
Maintains, analyzes, troubleshoots, and repairs computer systems, repair or replace components in laptops, desktops, printers, and other peripherals
Use experience and judgment to plan and accomplish goals. Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner
Investigate errors and problems; perform root cause analysis in an effort to provide permanent resolutions
Perform other IS/IT support functions as work flow permits
Qualification
Required
Bachelor's degree in Information Science (or related area), or relevant work experience
Minimum of 2 years' experience in a helpdesk environment
Must have hands on experience with Windows operating systems, Apple Operating Systems, MS Office applications, Active Directory, and Citrix
Must have both hardware and software support experience
Strong written and verbal communication skills
Preferred
Experience with Retail Point of Sale applications is a plus
Company
EILEEN FISHER, INC.
EILEEN FISHER creates simple, timeless shapes designed to work together effortlessly, season after season.
501-1000 employees
H1B Sponsorship
EILEEN FISHER, INC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Kenneth Pollak
Retired CFO
Ann Marie Piazza
Director, People + Culture Partners
Recent News
Yahoo Finance
2025-12-01
2025-10-16
Company data provided by crunchbase