U.S. Department of Veterans Affairs · 16 hours ago
Program Support Assistant (OA) - Community Based Outpatient Clinic
Las Cruces, NM
Full-time
Onsite
Entry Level
$41K/yr - $53K/yr
1+ years expU.S. Department of Veterans Affairs is seeking a Program Support Assistant to provide administrative support for the Patient Aligned Care Teams (PACT) and ancillary clinics within the North East Community Based Outpatient Clinic. The role involves managing patient concerns, maintaining clinic metrics, and supporting the operations of primary care services.
GovernmentMedicalNational SecurityPublic Safety
No H1B
U.S. Citizen Only
Responsibilities
The incumbent will act as the Service Level Advocate - acting to alleviate any patient complaints prior to being escalated to higher offices - such as Congress and the White House Hotline
This duty will consist primarily of listening to Veterans concerns - accessing the CPRS medical records - and coordinating with other programs and individuals to achieve the best resolution
Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet PACT Team - Ancillary Services - and patient needs
Performs work related to the acquisition and/or development of program information - resource materials - and personnel to support the activities of the PACT Program and Ancillary Services
Maintains the facility PACT Metric Dashboard by researching - printing - updating - and posting data that is presented biweekly to the Executive Leadership by the PACT Coordinator
Prepares and maintains PACT clinic profiles for each Teamlet's clinical utilization needs
Updates the following reports daily: Open Encounter - Patient Advocate Tracking System - Secure Messaging Report - Clinical Reminder Report - and other PACT and Ancillary Services reports as needed
Tracks and maintains the PACT Nursing competencies to keep the PACT Coordinator and the Nurse Manager abreast of up-coming delinquent policies
Transcribes dictation of minutes of various meetings which the Nurse Manager and Administrative Officer chairs
Uses reference sources to ensure proper format - grammar - punctuation and spelling on the final copy
Distributes agendas for committee meetings and uploads all pertaining agendas - minutes - action item tracking log - attendance roster to the SharePoint of such Board or Committee
Coordinates travel arrangements to ensure necessary paperwork is completed prior to and after travel
Serves as primary Timekeeper for nursing staff
Performs other duties as assigned
Qualification
Required
One year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization
Knowledge of medical terminology
Knowledge in the advanced usage of a word processing system - Microsoft Office Word - Outlook - Excel - PowerPoint
Ability to learn to use clinical programs for extracting data (office automation)
Knowledge of office administrative tasks such as schedule management - filing - coordinating meetings - composing letters and memorandums
Independently manage position responsibilities with little supervision
Completes special projects in support of policy development
Four years above high school in an accredited business - secretarial or technical school - junior college - college or university
Combination of specialized experience and education beyond the first 60 semester hours (i.e. - beyond the second year) to be creditable toward meeting the specialized experience requirement
Typing proficiency of at least 40 words per minute
Company
U.S. Department of Veterans Affairs
Welcome to the United States Department of Veterans Affairs (VA) Official LinkedIn page.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
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