NEOGOV · 19 hours ago
Utility Billing Technician
Gig Harbor, WA
Full-time
Onsite
Entry Level
$34.09/hr - $42.64/hr
2+ years expNEOGOV is seeking a detail-oriented professional to join the City of Gig Harbor's Finance Department as a Utility Billing Technician. This role is crucial for managing billing systems, ensuring accuracy in municipal records, and providing customer support for utility services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Maintains utility billing records for city’s sewer, water, and storm drainage utilities
Prepares service orders and requests for water department personnel
Manages computerized billing system for all utility billing activities and sends monthly utility bill data to a third-party biller
Adjusts bills as authorized by the finance director
Handles customer inquiries and complaints by phone, email, and in person
Reviews accounts for misapplied payments, billing errors, address corrections, and lien-related activities
Maintains records and processes billing for the various local improvement districts
Administers and maintains records and processes for the water utility’s backflow testing program
Provides support to the finance department
Transcribes information from application forms, temporary records, permits, and permanent records and files
Transcribes and types letters, memoranda, reports, tabulations, and other materials
Responsible for accurate calculations, gathers data from requisitions, statistical reports, time reports, and other records
Greets visitors and provides routine information and directions, notifies staff of visitor arrival
Maintains punctual and reliable attendance
Qualification
Required
High school diploma or GED
Two (2) years of experience with accounting, billing, bookkeeping, or closely related experience
Proficient in Microsoft Office Suite
A valid Washington State driver's license (or ability to obtain one within 30 days of hire) and two years of driving experience
A history of and ability to maintain safe and responsible driving that meets the city's motor vehicle record minimum driving requirements
Ability to pass position relevant pre-employment screening
Preferred
Prior experience with utility billing
Prior experience using Springbrook or other utility billing software in a public agency
Graduation from an accredited business training program with an emphasis in accounting
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase