Oncourse Home Solutions · 9 hours ago
Specialist - Contract Operations
Naperville, IL
Contract
Onsite
Entry Level
$19.45/hr - $27.46/hr
2+ years expOncourse Home Solutions is a trusted home protection provider helping homeowners across the country protect what matters most. The Specialist - Contract Operations will manage the PCI/Mailroom operations, supervise and train contractors, and ensure timely and accurate mail-handling tasks are performed according to operating procedures.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Supporting Sr Lockbox Supervisor with the lockbox vendor relationship
Supervise and train the PCI/Mailroom contractor(s) to ensure all daily mail-handling tasks are completed
Receive and sort enrollment mail for multiple programs (e.g., American Water Resources, Pivotal Home Solutions) and associated products
Batch enrollment forms (e.g., 20 forms per batch), assign batch numbers, and maintain accurate tracking in Excel (including date received and batch details)
Scan enrollment documents to appropriate formats (PDF, Images)
Distribute scanned batches to processing teams (Flatworld Vendor) for data entry
Handle enrollments containing credit card information in compliance with PCI standards
Manage unacceptable payment methods (e.g., money orders) by returning them to the sender
Research and process checks with incomplete information including match checks to customer accounts and log unassociated checks in a tracker and coordinate with Marketing for customer follow-up letters
Track and process other customer correspondence (e.g., cancellations, name changes, deceased notifications) by scanning and routing to appropriate vendors for action
Maintain accurate documentation and reporting for all mail-handling activities
Qualification
Required
2+ years of prior experience in mailroom operations or handling high-volume incoming mail
Basic to intermediate proficiency in Microsoft Excel for tracking and reporting (e.g., batch logs, data entry)
Strong organizational skills with attention to detail for sorting, batching, and documentation
Ability to manage multiple tasks and maintain accuracy in a fast-paced environment
Familiarity with document scanning systems (PDF and AWD) and workflow distribution processes
Understanding PCI compliance and handling sensitive information securely
Good problem-solving skills for researching incomplete or unclear customer information
Effective communication skills for coordinating with internal teams (e.g., Marketing, vendors)
High level of integrity and confidentiality when processing customer data
Ability to work independently and meet deadlines with minimal supervision
Proficiency in Microsoft O365
Microsoft Excel
AWD
Oracle
Salesforce
Bachelor's degree or equivalent experience
Benefits
Healthcare
Life insurance
Paid time off
Retirement
Commuter benefits
Education reimbursement
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Company
Oncourse Home Solutions
Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements.
501-1000 employees
H1B Sponsorship
Oncourse Home Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Andrei Utkin
Head of Acquisition Marketing
Recent News
2025-10-22
Company data provided by crunchbase