SmithRx · 21 hours ago
Senior Implementation Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expSmithRx is a rapidly growing, venture-backed Health-Tech company dedicated to transforming the Pharmacy Benefit Management sector. They are seeking a Senior Implementation Manager to oversee the implementation process, ensuring high-quality outcomes through collaboration with clients and internal teams.
Health CareInformation TechnologyPharmaceutical
Responsibilities
Be the primary face to the client during the implementation process
Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation
Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
Create and maintain a detailed project plan and open items log for project monitoring purposes
Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live
Monitor progress using weekly status reporting formats
Assist with escalated client issues, member issues, project issues, etc
Provide go-live support
Facilitate internal Post Implementation Review meetings
Provide mentoring and support to other team members
Support high-volume, high-profile clients
Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement
Assist the implementation team with new hire onboarding and shadowing
Lead ad-hoc project requests
Lead process improvement efforts and focus groups
Serve as a liaison with cross-functional teams
Lead and provide support to the implementation team as process questions arise whether via email or via slack
Qualification
Required
Bachelor's degree or equivalent work experience required
8-12 years of professional work related experience required
Microsoft Office literacy
Strong communication skills via face-to-face meetings, conference calls and written correspondence
Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Preferred
Healthcare and/or pharmacy experience strongly preferred
Salesforce experience preferred
Benefits
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Company
SmithRx
SmithRx is reinventing PBMs with modern technology, client alignment, and 100% transparency.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$104.66MKey Investors
VenrockFounders Fund
2024-01-23Series C· $60M
2022-03-10Series B· $27.16M
2021-01-03Series A
Leadership Team
Alexandra Morrison
Talent Acquisition Partner
Bryan Fowler
Partner Relationship Manager
Recent News
Seattle TechFlash
2025-07-26
2025-05-17
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