WyHy Federal Credit Union · 22 hours ago
Account Recovery Specialist
Cheyenne, Cheyenne, WY, US
Full-time
Onsite
Entry Level
1+ years expWyHy Federal Credit Union is a Member-Owned Financial Cooperative dedicated to helping members achieve financial success. The Account Recovery Specialist will assist members in resolving payment issues through guidance, budgeting support, and tailored solutions while working to reduce delinquency and losses.
BankingCommunitiesFinancial Services
Responsibilities
Adhere to policies, procedures, and regulations
Maintain daily control of delinquent loan accounts and pending late payment reminders
Demonstrate ability to work independently, locating and contacting members to inquire about the status regarding any outstanding obligations to the credit union as needed
Create trust relationships with members to avoid future issues
Develop customized solutions for members by providing guidance to members utilizing budgeting and credit analysis tools
Document, track and maintain accounts in repossession and/or foreclosure status, completing tasks in a timely manner and in accordance with federal and state law as well as WyHy procedure and policy
Communicate with members and staff to positively resolve issues and conflicts
Maintain accurate and timely collection notes
Qualification
Required
High school diploma or GED
Minimum of 1 year of experience in collections, or the equivalent related experience
This position requires a perceptive person capable of relating to individuals at all levels
Professional, well-developed interpersonal skills, with excellent verbal and written communication skills
Excellent member service skills, attentiveness, information retention, tact and diplomacy in dealing with both members and employees; ability to be polite and compassionate without lacking confidence
Ability to maintain confidentiality with personal private information
Excellent time management skills with a proven ability to meet deadlines
Ability to work effectively in a fast-paced environment, with an ability to multi-task
Strong computer and Microsoft Word, Excel and Outlook skills
Basic mathematical skills
Knowledge of CU collection policies, procedures, laws, and regulations
Familiarity with bankruptcy, repossessions, foreclosures, and garnishments
Ability to be thorough and set priorities in alignment with departmental goals and objectives
Core operating hours are Monday through Friday, 8:00 AM to 5:00 PM; evenings and/or weekends may be required
Requirement to be bonded
Successful background check including personal credit report and criminal record
Preferred
Symitar and the Collection Tool Kit (CTK) experience
Knowledge of post-charge-off recovery best practices
Associate's degree or higher
Previous work experience in customer service, sales, collections or related field
Benefits
Competitive pay and incentive program
Generous PTO
Health, dental, vision, life and disability insurance
Identity Theft Recovery Services
Gym membership allowance
Pet insurance allowance
Holiday pay, including paid birthdays and work anniversaries off
401K with a generous employer match
Company
WyHy Federal Credit Union
WyHy Federal Credit Union serves the financial and banking needs throughout the state of Wyoming.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bill Willingham
President/CEO
Yvonne McGee
Chief Financial Officer
Recent News
2025-03-18
2025-03-11
2023-11-03
Company data provided by crunchbase