Chroma ATE, Inc. (USA) · 6 hours ago
Field Services Engineer
Milpitas, CA
Full-time
Onsite
New Grad, Entry Level
$90K/yr - $100K/yrChroma ATE, Inc. is a company that specializes in providing technical services, and they are seeking a Field Services Engineer responsible for installing, maintaining, and repairing equipment or systems at customer sites. The role involves technical expertise combined with customer service, ensuring optimal performance and customer satisfaction through various responsibilities including installation, maintenance, troubleshooting, and customer support.
Consumer ElectronicsElectronicsIndustrial AutomationManufacturingTest and Measurement
Hiring Manager
Julie Thu Le
Responsibilities
Install new equipment or machinery at customer locations
Configure software and hardware systems to meet operational requirements
Test equipment to ensure proper functionality and customer satisfaction
Perform routine preventative maintenance on installed systems
Inspect, clean, and calibrate equipment to ensure optimal performance
Update firmware and software as required
Diagnose and resolve mechanical, electrical, or software issues on-site
Replace faulty components and ensure minimal system downtime
Provide immediate technical support during equipment failures or emergencies
Educate and train customers on equipment operation, care, and troubleshooting
Serve as the primary contact for technical support during and after installations
Maintain strong relationships with clients by providing clear communication and timely updates
Prepare detailed service reports, including fault analysis and work performed
Log maintenance activities and parts used in company databases or systems
Track warranty issues and recommend system upgrades or replacements as needed
Collaborate with engineering, product support, and customer service teams to relay field insights
Provide feedback on product design and performance issues based on real-world usage
Coordinate logistics with supply chain teams for parts and tools
Travel up to 20 %
Qualification
Required
Proficient in reading technical drawings, schematics, and manuals
Familiarity with diagnostic tools, electrical systems, PLCs, and control systems
Comfortable with using laptops or mobile devices for diagnostics and reporting
Strong problem-solving skills and the ability to work independently
Excellent communication and interpersonal abilities
Willingness to travel frequently, sometimes on short notice
Customer-focused mindset with a professional demeanor
Benefits
401(k) with employer match
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Long term & short term disability insurance
Paid time off
Paid Parental leave
Professional development assistance
Tuition reimbursement
Vision insurance
Company
Chroma ATE, Inc. (USA)
Founded in 1984, Chroma ATE, Inc.
Founded in 1984
51-200 employees
H1B Sponsorship
Chroma ATE, Inc. (USA) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageRecent News
SNS Insider pvt ltd
2025-11-24
2025-10-31
Company data provided by crunchbase