NEOGOV · 23 hours ago
911 Call-Taker/Dispatcher - Entry Level
Eugene, OR
Full-time
Onsite
Entry Level
$28.31/hr - $39.88/hr
1+ years expNEOGOV is a company that supports public safety and community services, and they are seeking a 911 Call-Taker/Dispatcher. The role involves responding to emergency and non-emergency calls, providing customer service, and dispatching appropriate responses to incidents in a fast-paced environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Operates computer terminal equipment and radio/telephone transmitting and receiving equipment
Answers 911 and non-emergency telephone calls for police, fire, ambulance, and other requests
Makes decisions as to type of call, correct response, and responsible agency to respond to incident
Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched
Transmits appropriate information to dispatcher or responsible jurisdiction as required
Studies, and maintains, familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks in Lane County
Dispatches and monitors appropriate emergency public safety activities
Qualification
Required
One year work experience in a fast-paced environment, which includes data entry experience
High School diploma or GED
Possession of, or ability to obtain, within three months of appointment the following: CPR (Cardiopulmonary Resuscitation) Certification
Possession of, or ability to obtain, within three months of appointment the following: EMD (Emergency Medical Dispatch) Certification
Possession of, or ability to obtain, within three months of appointment the following: Basic Telecommunicator Certificate (DPSST) within 18 months of appointment
Must pass a police background investigation
No felony convictions
No Class A Misdemeanor convictions within 24 months of application
Must pass a psychological evaluation
Must pass a physical assessment and drug test
DRUG SCREEN, HEARING TEST and VISUAL ACUITY TEST - as required by the Department of Public Safety Standards and Training (DPSST)
Benefits
Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay.
The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance.
Health, dental, and vision benefits are available.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase