Saddle Creek Logistics Services · 15 hours ago
Technical Services Analyst
Fort Worth, TX
Full-time
Onsite
Senior Level
5+ years expSaddle Creek Logistics Services is a family-oriented company that promotes a diverse and respectful teamwork environment. They are seeking a Technical Services Analyst to provide technical support for networked devices and assist with application upgrades, training, and documentation within their logistics operations.
Supply Chain Management
Responsibilities
Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, servers, VoIP telephones, RF bar code scanning units, network/communications equipment, Microsoft Office, etc.) both locally and remotely
Support application upgrades and business go-lives at your location with the assistance of the SME teams
Provide training to end users for both general use of PCs, to proper use of our in-house applications
Facilitates purchasing of computer hardware and software as needed
Maintains detailed documentation of your local infrastructure; from the basic software/hardware to copper/fiber wiring diagrams in server rooms
Interacts with internal users to provide daily support of operations with warehouse management systems, transportation management systems, Time & Attendance, Label, Reporting, and in-house ancillary applications
Follow standard desktop support procedures
Performs replacements/upgrades of equipment based on product lifecycle or business growth
Coordinate and supervise outside service providers (vendors/contractors) as needed
Follows ITIL framework / best practices
Allocate 15% - 25% of time to working with Corporate IS team
Attends operational/project meetings as needed
Travel as needed between multiple sites (up to 25%)
Ability to provide off-hours support
Ability to work a rotating on-call schedule
Other duties as assigned
Qualification
Required
High school diploma/GED required
Minimum of 5 years of experience providing technical support to end users
Experience with systems change management processes
Working knowledge of process management and the project management life cycle
Experience with business intelligence software and time & attendance systems
Experience with ticketing systems
Must possess strong critical thinking, decision making, and root cause problem solving skills; strong troubleshooting skills
Must be able to deal with ambiguity and be able to “learn on the fly”
Must be customer focused and possess a high degree of integrity and trust
Must have strong interpersonal, written, and verbal skills
Must work well in a team environment
Must have a flexible schedule when business needs require it
Ability to lift 25lb
Preferred
Bachelor's Degree in Information Systems or related discipline
Industry certifications (CompTIA, Microsoft, Cisco, EXIN/ITIL, IASSC)
Experience in multi-site warehousing/distribution/fulfillment operations including Fulfillment, Warehouse Management Systems, scanning and labeling equipment
Project management experience
Knowledge of Warehouse Management (WMS) and Fulfillment systems applications are a plus
Able to earn certifications to operate boom, scissor and fork lifts to access/maintain warehouse mounted network equipment through on the job training. (preferably not afraid of heights)
Benefits
Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Company
Saddle Creek Logistics Services
Saddle Creek is an omnichannel supply chain solutions company.
5001-10000 employees
H1B Sponsorship
Saddle Creek Logistics Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Mark Cabrera
Chief Executive Officer
E
Eric Newman
Chief Financial Officer
Recent News
2025-06-11
Company data provided by crunchbase