Stephenson Equipment, Inc. · 4 hours ago
Service Writer
Baltimore,MD,US
Full-time
Onsite
New Grad, Entry Level
0+ years expStephenson Equipment, Inc. is an industry leader in providing sales, rentals, parts, and service for construction equipment. They are seeking a Service Writer who will communicate with service managers and technicians, create estimates, and manage service schedules and customer communications regarding equipment repairs.
Construction
Responsibilities
Communicate directly with service manager and technicians on service schedules and job planning
Work directly with technicians to create estimates for approval from manager
Communicate directly with customers on status of equipment repairs on a daily basis
Approve and enter technician timesheets into customer relationship management system, EBS
Ensure technician’s timesheets are accurate for work performed
Proof read work orders for grammar, spelling, and ensure that parts and labor are listed correctly
Create purchase orders and manage work in process, facilitating timely job closing
Maintain schedule of repairs, ensuring all parts are ordered
Determine warranty coverages and submit warranty claims on manufacturer websites
Track and account for equipment coming in and going out of the yard and make sure all equipment is accounted for and in the right status in our equipment management system
Track warranty reimbursements
Qualification
Required
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Office environment with moderate noise; computers, printers, and light traffic
Work requires a majority of the time to be sitting, using hands to finger, handle, or feel
Time may be spent in the repair shop talking to technicians
Minimal lifting, up to 25lbs
Benefits
Competitive Pay
Factory Training
Tool Allowance
Full Benefits Package
ESOP eligibility after requirements are met
401k with Matching
Paid Time Off
Company
Stephenson Equipment, Inc.
Stephenson Equipment, Inc has been an industry leader in Pennsylvania and New York, Maryland, D.C., and Virginia since 1957, providing sales, rentals, parts and service for construction equipment, cranes, paving, road building and road maintenance equipment.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase