LanceSoft, Inc. · 4 days ago
Senior Support Engineer, PSFT
United States
Full-time
Remote
Senior Level
5+ years expLanceSoft, Inc. is seeking a Senior Support Engineer specializing in PeopleSoft HCM with a focus on Canadian Payroll. The role involves providing exceptional remote support for mission-critical PeopleSoft applications, troubleshooting complex issues, and collaborating with clients to enhance their experience.
Information Technology
Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of PeopleSoft HCM – Canadian Payroll applications functionality and high-level technology
Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience
Provide remote-based functional support for multiple PeopleSoft modules
Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects or explain setup changes to fix the issue
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience
Qualification
Required
MUST HAVE Canadian Payroll experience - please do not apply candidates who do not have Canadian Payroll experience
Bachelor or master's degree in computer science or related field, or equivalent experience
5+ years relevant PeopleSoft HCM experience, Canadian Payroll is required
5+ years relevant PeopleSoft HCM experience, North American Payroll is required
5+ years direct support of application end-users in a corporate environment
A track record of successful roles in several PeopleSoft projects
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills; particularly Payroll problems
Knowledge of localizations: architecture, implementation, and key functionality
Expertise with PeopleSoft on releases between 8.0 and 9.2, including full life-cycle implementation experience, configuration, and general administration of the application
Knowledge of Canadian Payroll required
Excellent interpersonal, presentation and communication skills – verbal & written
In-depth knowledge of North American US Payroll functionality required; able to run Payroll from end-to-end with an understanding of Tax Setup and Reporting
Strong understanding of Payroll Year-End processing
Knowledge of key application functionality, tables, and relationships
Demonstrated ability to work independently and as part of a team
Preferred
Knowledge of Time and Labor requested
Knowledge of Global Payroll requested
Knowledge of Benefits/HR requested
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase