POAH Communities · 23 hours ago
Policy & Procedure Associate
Chicago, IL
Full-time
Hybrid
Senior Level
$36.25/hr - $38.25/hr
5+ years expPOAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. The Policy & Procedure Associate will be responsible for developing and integrating policies and procedures into training programs, ensuring alignment with regulatory requirements and operational practices.
Real Estate
Responsibilities
Conduct systematic review, updates, creation and standardization of operations manuals, workplace preparedness, and safety manuals, as well as department-specific procedural guides
Work closely with operational leaders, compliance, risk management, legal counsel, and human resources to ensure policies remain current, auditable, and responsive to regulatory changes
Contribute to the strengthening of internal controls by ensuring training content is consistently grounded in up-to-date, approved manuals and POAHC standards
Assist in the development, creation and revision of training materials informed by department/regional leaders learning assessment meetings and co-train employees accordingly
Inform training curriculum design so that policies are not static documents, but living standards reinforced through onboarding, refresher training, and leadership accountability
Reinforce fair housing and affirmative marketing compliance, documentation standards, safety protocols, incident reporting, crisis response, and resident communication practices through in person, OnDemand and virtual trainings
Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals, as needed
Manage key metrics and feedback data for measuring the effectiveness of policy training
Complete other related tasks as assigned by the Vice President, Training or President/CEO
Qualification
Required
5-7 years of experience in affordable housing property management, regulatory compliance, and training
Strong organizational skills with a keen ability to prioritize competing deadlines
Ability to work with a sense of urgency
Ability to monitor own work to ensure quality and accuracy
Ability to be a team player and engage with all site and organizational team members as needed
Must be able to travel at least once a month to deliver in-person training
Experience in handling sensitive, confidential information
Excellent communication skills, both oral and written
Excellent customer service skills
Strong administrative and data management skills
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook/Teams
Preferred
College degree preferred
Experience in affordable housing property management or related certifications preferred
Benefits
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Company
POAH Communities
POAH Communities is a real estate firm with properties across Kansas city.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amos Allen
Chief Financial Officer
Rochelle Beeks
Senior Vice President & COO
Company data provided by crunchbase