Frontier Airlines · 5 hours ago
Sr Analyst - Inflight Analytics & Reporting (Remote)
United States
Full-time
Remote
Mid, Senior Level
$72K/yr - $96K/yr
4+ years expFrontier Airlines is seeking a Senior Analyst for Inflight Analytics and Reporting. This role is crucial for monitoring and analyzing Inflight performance and operations data to make recommendations that enhance business efficiency and customer experience.
Service IndustryTourismTransportationTravel
Responsibilities
Analyze and evaluate all Inflight Experience forms and data to measure impact on customer experience and drive creation of key performance indicators (KPIs)
Compile and publish various regular reports to illustrate issues and trends to senior leadership
Report findings and trends to leadership in clear, actionable formats
Develop, implement, and automate procedural analytics to strengthen Inflight Experience performance
Recommend changes to policies, procedures, and performance processes to optimize customer Inflight experience
Prepare, automate, and distribute weekly reports and dashboards; analyze for trends and anomalies
Use AI/ML techniques to conduct scenario analysis and identify optimal strategies under uncertainty
Summarize data, run statistical models, and translate insights into operational recommendations
Monitor daily real-time activities including headstart/operations performance, Flight Attendant dependability, catering operations, and onboard retail sales
Conduct real-time monitoring of service levels and incoming workloads using automated and AI-driven alerting tools to positively influence performance metrics
Develop intraday reporting, including automated triggers and notifications
Automate delivery of daily, weekly, monthly, and quarterly forecasts using AI forecasting models
Maintain and enhance statistical models to predict Flight Attendant performance, dependability behaviors, and operational outcomes
Review forecasting accuracy and collaborate with Inflight Experience staff to reduce variation and improve scheduling effectiveness
Create meaningful interpretation of data using advanced analytics, automation, and industry knowledge to support decision-making
Build and maintain strong working relationships with Inflight Experience leaders and staff across teams and sites
Collaborate across departments to identify opportunities for AI-enabled process enhancements and develop actionable analytics solutions that streamline Inflight processes
Travel to Inflight Experience bases for roundtables with operations staff and Flight Attendants to understand issues firsthand and partner with local leadership on performance and recognition tracking improvements
Audit, monitor, and refine progress toward performance goals and strategies
Develop and maintain relationships with Inflight Services teams at other carriers to exchange data and explore emerging automation and AI best practices
Complete and coordinate ad hoc analysis and AI-assisted modeling for team initiatives and projects
Identify opportunities to automate department functions, reporting, workflows, and distribution methods
Develop automated and AI-powered data notification tools to alert operations of potential on-time departure risks, staffing gaps, and schedule integrity issues
Analyze operational problems using both traditional and AI-driven analytical techniques to define improvement opportunities
Perform root cause analysis using advanced analytics and machine learning classification tools
Prepare recommendations and reports using data visualization, AI insights, and statistical analysis to drive high-impact process improvements
Exercise independent judgment and discretion in matters of significance
Assist in developing automated frameworks and predictive tools for Business Continuity planning
Provide assistance to Inflight Experience leadership on a case by case basis
Provide analytical support for special projects
Perform other duties as assigned based on business need
Qualification
Required
Bachelor's degree in Statistics, Mathematics, Business or related field; combination of relevant education and work experience considered in lieu of degree
Minimum 4 years of experience in a customer service, operations or comparable environment plus 2 years demonstrated success in workforce management
3+ years of analytical experience required
Experience in advanced trend analysis, data mining and ability to interpret data to provide recommendations to drive key business decisions required
Experience with Power BI or Tableau required
Advanced proficiency in Excel required
Proven ability to independently perform quantitative analysis and develop applications
High degree of PC skills (MS Office applications, database tools, etc.)
Strong analytical skills, communications and interpersonal skills
Ability to work under general direction with latitude in planning workload to accomplish objectives
Strong organizational skills and the ability to keep track of and manage several projects at once
Strong work ethic; delivers results in ambiguous, time-pressured situations
Ability to handle confidential material
Ability to structure logical analytical approaches and to apply a range of quantitative techniques to solve business problems in an efficient, timely manner
Ability to independently prioritize analyses in a fast-paced, dynamic environment
Competent in interpersonal communications, collaboration, critical-thinking and problem solving
Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
Possess strong communication ability with individuals at all levels of an organization; interact with other Frontier departments to effectively implement company initiatives
Preferred
Experience in analyzing and reporting on customer or performance management data preferred
Experience with macros, and other software used for data mining and analysis
Structured training in statistical analysis techniques preferred
Inflight Experience or outsourcing experience a plus
App development
Company
Frontier Airlines
Frontier Airlines offers group and charter, and cargo transportation services.
5001-10000 employees
H1B Sponsorship
Frontier Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (10)
2023 (11)
2022 (3)
2021 (6)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-01IPO
2013-12-03Acquired
Leadership Team
Howard Diamond
Executive Vice President, Legal and Corporate Affairs
James Dempsey
President
Recent News
2026-01-22
Company data provided by crunchbase