HIM Support Lead jobs in United States
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Shrive Technologies · 8 hours ago

HIM Support Lead

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

Shrive Technologies is seeking a HIM Support Lead to provide Level 3 support for healthcare applications including 3M 360 Encompass and MModal dictation systems. The role involves troubleshooting technical issues, managing server performance, and ensuring compliance with healthcare standards while collaborating with cross-functional teams.

AccountingFinanceInformation TechnologySoftwareStaffing Agency
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Hiring Manager
Ravinder Reddy Kolan
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Responsibilities

Provide Level 3 support for 3M 360 Encompass, M•Modal dictation systems, and related healthcare applications
Troubleshoot issues related to Windows Server OS, Citrix, IIS, ASP.NET, SQL Server, HL7XML interfaces, and network components
Conduct server and application monitoring, performance tuning, and manage alertsescalations using monitoring tools e.g., SolarWinds, Splunk
Resolve tickets end-to-end using ITSM platforms e.g., ServiceNow, including root cause analysis, documentation, and timely communication
Participate in client calls for support, implementation, performance reviews, and product upgrades
Represent HCLTech and the client in communications with vendors and internal stakeholders
Collaborate with cross-functional teams on projects, documentation, and knowledge transfer
Maintain SLAs, support ITIL-aligned Incident, Request, and Change Management processes
Assist with user provisioning, access issues, server patching, and application upgrades
Generate technical reports and support operational team workflows
Ensure adherence to security, privacy, and compliance standards e.g., HIPAA when handling sensitive healthcare data
Follow organizational protocols for handling Protected Health Information (PHI)
Document recurring issues, SOPs, and knowledge base articles to support efficient troubleshooting and onboarding
Provide after-hours and on-call support as required
Demonstrated ability to communicate technical information effectively to both technical and non-technical stakeholders

Qualification

3M 360 EncompassMModal dictation systemsDatabase AdministrationNetworkingServer AdministrationCitrix Terminal ServicesWindows ServerSQL ServerHL7 messaging standardsAnalytical skillsProblem-solving skillsCommunication skillsTeamwork

Required

Bachelor's Degree or higher from an accredited institution
Minimum 5 years of experience in technical or application support
At least 3 years of experience in Database Administration (MS SQL preferred)
At least 3 years of experience in Networking and Server Administration
Strong experience with Citrix Terminal Services, IIS, Windows Server, Active Directory, and SQL Server
Working knowledge of healthcare software, medical coding, transcription, and dictation systems
Familiarity with HL7 messaging standards and clinical documentation workflows
Experience with 3M HIS product suite, especially 360 Encompass and M•Modal
Proven analytical, problem-solving, and communication skills
Ability to work independently and within a team in a fast-paced environment

Company

Shrive Technologies

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Shrive Technologies offers IT services, software development, and business intelligence solutions.
dateFounded in 2015
location
Irving, Texas, USA
people-size51-200 employees
web-link
https://shrivetechnologies.com

Funding

Current Stage
Growth Stage

Recent News

EIN Presswire
Thrive Expands Partnership With WAVE Electronics With Its Acquisition of KOA
2025-01-14
Company data provided by crunchbase