VaCom Technologies · 1 week ago
Customer Support & Order Management Specialist
Flowery Branch,GA,US
Full-time
Onsite
New Grad, Entry LevelVaCom Technologies is a leading manufacturer of key components used in commercial and industrial refrigeration and air conditioning systems. They are seeking a Customer Support & Order Management Specialist to coordinate customer service activities, ensure accurate order processing, and communicate with various internal departments to meet customer needs.
ConsultingEnergyEnergy EfficiencyIndustrial Automation
Responsibilities
Coordinate all Customer Service activities associated with assigned market or product line
Ensure quotes and orders are promptly processed, as well as accurately conveyed and entered both the company ERP and CRM systems
Understand customer needs and requirements to assist with product configurations and selections
Work closely with Engineering, Manufacturing and Purchasing to ensure customer orders meet associated delivery deadlines and quality expectations
Communicate with internal departments such as Operations, Technical Support, Quality, Sales, Accounts Receivable, and Engineering as required
Oversee the status of assigned orders from entry through production and delivery
Research purchase and account histories
May handle freight quotes and logistical issues
Coordinate order fulfillment through remote locations as needed
The CSR will be expected to go on-call during their assigned weeks throughout the year. Each CSR will also be assigned a holiday for the on-call rotation. While on-call, the CSR is responsible for any emergency orders/calls that come in afterhours or on the weekend/holiday. The on-call schedule begins on a Friday, and the CSR will work 9a-6p. Monday through Thursday, the CSR will be scheduled from 8a-6p, and on the next Friday 8a-12p. The CSR will then hand off the emergency phone to the next CSR in the rotation and leave at noon. Their usual schedule will resume the following Monday, until their next on-call rotation
Qualification
Required
Strong project management and problem-solving skills
Ability to apply common sense to understand and carry out details
Familiarity with CRM systems and workflow concepts
Must be able to handle a high volume of emails and calls simultaneously
Ability to multi-task in a fast-paced environment and meet deadlines with frequent interruptions
Excellent written and verbal communication skills with the ability to interact well with people
Computer experience with Windows and MS Office tools such as Word, Excel and Outlook
General understanding of order entry and B2B sales processes
HVAC/R technical skills a plus
Benefits
Medical Insurance (heavily subsidized by the Company)
Dental Insurance
Company paid Vision Insurance, $50,000 life insurance and Short and Long-Term Disability
2 Weeks Paid Vacation and 5 Paid Personal Days
Education Reimbursement (must be approved by manager)
401(k) Plan where it matches dollar-for-dollar up to 4% of compensation; 100% vested immediately
Company Long Term Incentive Plan based on the profitability of the Company; 100% vested after 6 years on a graded scale
Company
VaCom Technologies
VaCom is an energy efficiency contracting & technical consulting company specializing in refrigeration systems and industrial facilities.
Founded in 1992
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase