Genesys Architect jobs in United States
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Glansa Associates · 21 hours ago

Genesys Architect

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date7+ years exp

Glansa Associates is seeking a Genesys Architect to design and manage the architecture for Genesys Contact Center solutions. The role involves implementing and customizing solutions, defining call flows, integrating with CRM systems, and ensuring system performance and compliance.

Staffing & Recruiting
Hiring Manager
Rakshith P
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Responsibilities

Design and own end-to-end architecture for Genesys Contact Center solutions
Implement and customize solutions using:
Genesys Cloud CX / Genesys Engage / PureConnect (based on project)
Define call flows, IVR strategies, and omnichannel routing logic
Integrate Genesys with:
CRM systems (Salesforce, Zoho, Dynamics, etc.)
Backend systems (APIs, databases, ticketing tools)
Lead Genesys upgrades, migrations, and cloud transformations
Ensure system availability, performance, and security compliance
Develop and review technical designs, solution blueprints, and documentation
Guide and mentor Genesys developers and engineers
Work closely with business stakeholders to translate requirements into technical solutions
Monitor system KPIs and optimize call routing and self-service automation
Support disaster recovery (DR) and high availability (HA) design

Qualification

Genesys Cloud CXGenesys EngageGenesys PureConnectCRM integrationIVR strategiesOmnichannel routingSystem performance monitoringDisaster recovery designHigh availability designTechnical documentationMentoring

Required

7+ years of experience (3+ years in Genesys platforms)
Design and own end-to-end architecture for Genesys Contact Center solutions
Implement and customize solutions using Genesys Cloud CX / Genesys Engage / PureConnect (based on project)
Define call flows, IVR strategies, and omnichannel routing logic
Integrate Genesys with CRM systems (Salesforce, Zoho, Dynamics, etc.)
Integrate Genesys with backend systems (APIs, databases, ticketing tools)
Lead Genesys upgrades, migrations, and cloud transformations
Ensure system availability, performance, and security compliance
Develop and review technical designs, solution blueprints, and documentation
Guide and mentor Genesys developers and engineers
Work closely with business stakeholders to translate requirements into technical solutions
Monitor system KPIs and optimize call routing and self-service automation
Support disaster recovery (DR) and high availability (HA) design

Company

Glansa Associates

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location
Carrollton, Texas, US
people-size2-10 employees
web-link
https://Glansa.us

Funding

Current Stage
Early Stage
Company data provided by crunchbase