Sovereign Bank · 10 hours ago
Business Banking Associate
Oklahoma City, OK
Full-time
Onsite
Entry Level
$17/hr - $21/hr
1+ years expSovereign Bank is a financial institution that provides various banking services. They are seeking a Business Banking Associate responsible for processing transactions, delivering quality customer service, and ensuring compliance with security procedures.
BankingFinanceFinancial Services
Responsibilities
Promote and maintain positive relations with all contacts, customers and potential customers
Comply with all departmental and company policies and procedures
Process monetary transactions of retail and commercial customers (i.e. cashier’s checks, money orders, traveler’s cheques, savings bonds, Visa gift cards, etc.)
Maintain quality service to all customers by answering product and service questions; cross-selling related products and services and being courteous and responsive to all customers’ needs
Balance cash drawer to ensure accurate cash position
Perform bank opening and closing procedures as needed
Proactively seeks out and maintains knowledge of bank products and services
Perform, correct, balance and submit branch capture items/batches in accordance with established procedures and time frames
Resolve product or service problems in a timely manner by listening and verifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution or referring the complaint to the appropriate area; following up with the customer
Contribute to team effort and customer service by answering customer telephone calls in a timely and appropriate manner
Actively participates in the bank’s customer satisfaction survey telephone calls
Demonstrate knowledge of laws and regulations applicable to teller activities
Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered
May train new employees and answer co-worker questions
Completes quarterly regulatory training in a timely manner
Other duties as assigned
Qualification
Required
Capable of maintaining confidentiality
Ability to multi-task
Ability to operate related computer applications and business equipment including copy machine, coin and money counting machines and telephone
Accuracy/good math skills
Strong interpersonal skills
Professional appearance
High school diploma or equivalent
One year cash handling experience
Previous experience in customer service position
Preferred
Bachelor's degree in Business Administration, Management, or related field
Company
Sovereign Bank
Sovereign Bank provides lending, mortgage, checking, savings, business, and personal banking services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bryan Cain
President and CEO
Garett W. Hill
Executive Vice President | Chief Financial Officer
Recent News
The Journal Record
2025-11-04
The Journal Record
2025-08-22
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