BeVera Solutions · 2 hours ago
IT Support Specialist (Junior-Mid Level) (OAMD)
Atlanta,GA,US
Full-time
Hybrid
Entry, Mid Level
2+ years expBeVera Solutions, LLC is a rapidly growing public health and professional services company that provides innovative solutions to federal and state agencies. They are seeking a detail-oriented junior-mid level IT Support Specialist to provide first- and second-tier technical support for CDC Office of Advanced Molecular Detection users, assisting with system access and user documentation.
ConsultingInformation TechnologyTraining
Responsibilities
Serve as a primary point of contact for technical support requests via the helpdesk system
Triage, track, and resolve Tier 1 and Tier 2 support tickets in accordance with defined SLAs
Assist users with access to computing resources, applications, and software tools
Support account provisioning, permissions management, and software access requests
Maintain user documentation, FAQs, and knowledgebase content
Escalate complex technical issues to senior staff as needed
Provide support during onboarding, training sessions, and system rollouts
Qualification
Required
Associate's or Bachelor's degree in IT, Computer Science, or related field
2–4 years of experience in technical support or IT helpdesk roles
Familiarity with Linux environments and basic networking concepts
Ability to work onsite in Atlanta, GA three (3) days per week (hybrid schedule)
Strong customer service, communication, and documentation skills
Experience using ticketing and support management systems
Company
BeVera Solutions
BeVera Solutions provides data science training and consulting.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Vincent Lott
CEO
Company data provided by crunchbase