CoolIT Systems · 16 hours ago
Field Service Specialist
Virginia, United States
Full-time
Onsite
Mid Level
3+ years expCoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers and supercomputers. The Field Service Specialist will support customers globally by performing installations, maintenance, and providing technical support for CoolIT products, ensuring high standards of quality and compliance with industry best practices.
Computer Hardware
Responsibilities
Perform on-site and/or support remote installations of CoolIT products
Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems
Read and interpret blueprints and technical drawings where required
Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers
Offer Plumbing and HVAC consultation to internal teams (e.g., Lab Technicians, Engineers, Product Managers, Sales, Production)
Develop subject matter expertise in CoolIT’s product portfolio
Deliver training to customers, service technicians, and internal staff (in-person or remotely)
Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed
Ensure compliance with relevant environmental, health, and safety regulations
Complete accurate service documentation, including reports and system testing records
Coordinate and dispatch field service visits with end-users and Authorized Service Providers
Support the Project Engineering team by sourcing and securing accurate quotations from Authorized Service Providers
Qualification
Required
Minimum 3 years' experience in a Service Specialist or equivalent technical role that has a solid understanding of project workflows and can manage aspects of projects
Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting etc.) with solid expertise in hydronics preferred
Strong knowledge and understanding of Technical Cooling System Loops including various loop configurations
Mission-critical environment experience is required
Proficient with various pipe materials and joining methods: plastic fusion, Victualic piping and corresponding clamping and torquing requirements
Skilled with Microsoft Office (Word, Outlook, Excel); able to document work according to established processes
Professional communication skills—verbal and written (English)
Must hold a valid RealID compliant driver's license with a clear driving abstract and a valid passport (eligible for international travel and security checks)
Capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in a suitable home setup
Able to travel up to 65% internationally (subject to restrictions)
Preferred
Strong communication and presentation skills, particularly for training delivery and customer interaction
Mechanical/Electrical background with ability to understand control systems integration and an interest in high-level programming logic
Experience in various software platforms for FSM and others (e.g.: NetSuite, SAP, etc.)
Benefits
Vacation and flex days, and paid company-wide shutdown during the holiday season.
Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
Dress for your day – in a casual yet professional environment.
Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.
Employee ownership program.
Company
CoolIT Systems
CoolIT Systems specializes in scalable liquid cooling solutions for the world’s most demanding computing environments.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Walton
Chief Executive Officer
Adam Schader
Chief Financial Officer
Company data provided by crunchbase