Alila Hotels · 21 hours ago
Program Facilitator (Activities Guide)
Big Sur, CA
Part-time
Onsite
New Grad, Entry Level
$22/hr - $24/hrAlila Ventana Big Sur is a luxury resort that offers unmatched beauty and tranquility. The Program Facilitator will curate and lead outdoor experiences and adventures for guests, requiring strong communication skills and a passion for the outdoors.
HotelResorts
Responsibilities
Facilitating daily complimentary movement classes and seasonal programming including but not limited to hiking and educational plant and animal lectures which you will be trained on
Daily communication with internal Guest Services, F&B, and culinary team, guests, and vendors for appropriate program coordination. i.e.) checking in with guests and facilitators to make sure they are prepared for their experience, supporting communication within departments including F&B and Culinary to fulfill menu orders and amenities, etc
Leading and facilitating the daily activities Guided Property Hike, Sur House Social and Afternoon Outdoor Movement Activities
Pre and post in-person program logistics and gear support
Manage program supplies and communicate to Guest Experiences Program Manager on what needs to be fulfilled
Provide hands-on instruction and guidance to guests of all skill levels, ensuring a rewarding and enjoyable experience
Maintain and organize activity equipment, ensuring it is in excellent condition and readily available for guest use
Assist in the promotion and marketing of outdoor activities to enhance guest engagement and participation
Collaborate with other hotel departments to ensure seamless coordination of guest activities and experiences
Uphold the highest standards of professionalism and hospitality, delivering exceptional service to all guests
Qualification
Required
Strong interpersonal skills with the ability to communicate effectively with guests and colleagues
Physical fitness and ability to lead outdoor activities in varying weather conditions and terrain
Flexible schedule, including evenings, weekends, and holidays, to accommodate guest needs
Passion for nature, conservation, and sustainable tourism practices
Valid driver's license and clean driving record required
Preferred
Previous experience in outdoor recreation, adventure guiding, or related fields preferred
Knowledge of local flora, fauna, and geography preferred
Benefits
Annual allotment of discounted hotel stays at Hyatt hotels globally
Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off
401K with company match (full time colleagues)
Medical, Dental, Vision, after 30 days of employment (full time colleagues)
Paid meal breaks
$15 gas stipend for hourly colleagues every day worked (must live outside of Big Sur area to qualify)
Complimentary daily meal
Company
Alila Hotels
Alila’s remarkable destinations invite you to embrace the wonder of the world around you—and discover the profound possibilities within you.
Founded in 2001
10001+ employees
Funding
Current Stage
Late StageRecent News
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