Wiz · 3 hours ago
Senior Support Systems Engineer
United States
Full-time
Remote
Senior Level
$168K/yr - $231K/yr
5+ years expWiz is a fast-growing startup reinventing cloud security and empowering businesses to thrive in the cloud. As a Senior Support Systems Engineer, you will design, build, and maintain internal applications and infrastructure for global support teams, enhancing troubleshooting capabilities and optimizing ticket management.
Cloud SecurityCyber SecurityEnterprise SoftwareSecurity
No H1B
Responsibilities
Design, develop, and maintain custom applications and integrations to improve the efficiency and effectiveness of the global support organization
Own the technical infrastructure of internal support tools, ensuring reliability, scalability, and performance
Build and manage AI-powered workflows to agentically analyze, tag, and route incoming support tickets to the appropriate teams
Develop applications and dashboards to give support managers greater visibility into their team's performance and case backlog
Manage code and deployments using GitHub, and produce clear, comprehensive documentation for all systems and processes you create
Collaborate with support engineers and leadership to gather requirements and translate operational needs into technical solutions
Monitor, troubleshoot, and resolve issues within the support systems stack to ensure business continuity
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent industry experience
5+ years of hands-on experience in a tools engineering, application development, or support operations role
Experience integrating and optimizing AI/ML models, including prompt engineering, training/fine-tuning, and grounding
Demonstrable experience building applications using Python and web frameworks (HTML, CSS, JavaScript)
Proficiency with SQL and experience with data warehouses like Snowflake or BigQuery
Experience working with version control systems, particularly GitHub
A proven track record of creating and maintaining technical documentation
Excellent problem-solving skills and the ability to work independently on complex projects
Preferred
Experience with integration/automation platforms like Workato
Familiarity with administering SaaS platforms such as Zendesk or ServiceNow
Knowledge of cloud security concepts and the technical domain of support (Azure, AWS, GCP)
Experience with REST APIs or GraphQL
Understanding of ITIL or other ITSM frameworks
Benefits
Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Company
Wiz
Wiz is a cloud security platform that facilitates collaboration between security, dev, and DevOps teams.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$2BKey Investors
SoftBank Vision FundG SquaredSalesforce Ventures
2025-03-18Acquired
2024-11-18Series Unknown
2024-05-07Series E· $1B
Leadership Team
Assaf Rappaport
Co-Founder & CEO
Yinon Costica
Co-Founder and VP of Product
Recent News
2026-01-24
2026-01-22
2026-01-17
Company data provided by crunchbase