Crisis24 · 3 hours ago
Director, Solutions Engineering
Annapolis, MD
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCrisis24 is a global provider of travel risk management and crisis-security consulting solutions. The Director of Solutions Engineering leads a team of Solution Engineers, ensuring technical and value-based engagements to support sales and account growth.
Information TechnologyNetwork SecuritySecurityService Industry
Responsibilities
Manage, develop, and mentor a fast-paced team of Solutions Engineers, who respond to client requests from both the new business and customer support organizations
Oversee successful onboarding of Solutions Engineers
Ensure successful development / education of Solutions Engineers in your group
Assist recruiting efforts to find and hire top talent worldwide
Coach new hires during onboarding to ensure proper ramping of skills and capabilities
Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product, Marketing) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation
Conduct regular 1:1’s with team members to provide constructive feedback and skills development
Qualification
Required
5+ years of relevant experience working as a solution engineer or in a technical sales role for a SaaS product
The ability to work directly with customers to understand their needs, then work cross-functionally with multiple internal stakeholders to provide a solution including product, engineering, sales, marketing, and/or account management
Exceptional interpersonal and polished presentation skills and the ability to speak intelligently with C-level executives
Experience and skill leading and motivating a technical sales team
Proven project management skills including experience with document management and project tracking
The ability to work well under pressure and take a proactive approach in handling issues, providing solutions and/or acting as a change manager
Good organizational skills, attention to detail and openness to new ideas and procedures
Expert application software skills
Preferred
Experience in Mass Notification, Travel Risk management and Risk Intelligence Industries, or equivalent
Experience with IT alerting and DR, with a strong understanding of IT alerting use cases, requirements, and solutions
Experience supporting sales and/or account management teams in driving product and solution sales with customers
Understanding of business, travel risk management and risk management use cases and solutions
Understanding of message delivery over voice, SMS, email and other similar notification methods
Company
Crisis24
Crisis24 is an integrated security risk management company.
1001-5000 employees
H1B Sponsorship
Crisis24 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-17Acquired
Leadership Team
Thomas Lee
Chief Technology Officer
Mark Niblett
Senior Vice President - Global Operations & Chief Security Officer
Recent News
Government Technology US
2026-01-23
Government Technology US
2025-12-12
Government Technology US
2025-12-04
Company data provided by crunchbase