AAA Auto Club Enterprises · 20 hours ago
CMDB Configuration Analyst
Costa Mesa, CA
Full-time
Onsite
Entry, Mid Level
$110K/yr - $146K/yr
2+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, and they are seeking a CMDB Configuration Analyst to maintain accurate configuration item data within the Configuration Management Database. The role involves ensuring data integrity, supporting ITIL-based practices, and collaborating across teams to enhance operational stability and ITSM processes.
Insurance
Responsibilities
You’ll maintain and update CI records across their lifecycle, ensuring accuracy of attributes, classifications, and statuses
You’ll define, validate, and maintain CI relationships to support impact analysis, problem investigation, and change assessment
You’ll ensure adherence to ITIL-based CMDB and configuration management policies
You’ll conduct routine audits and reconciliation of configuration data to identify discrepancies or missing attributes
You’ll validate integrity of data from discovery tools and other authoritative sources
Youl’’ support governance standards, naming conventions, and data quality rules
You’ll identify process gaps, support enhancement opportunities, and help drive adoption across teams
You’ll generate CMDB dashboards and analytics to measure accuracy, completeness, and performance indicators
You’ll present findings and recommendations to IT leadership and service owners
You’ll work directly with infrastructure, security, DevOps, and service owners to validate CI data and support lifecycle management
You’ll participate in ITSM processes (incident, problem, change) to support CI usage and impact assessment
Qualification
Required
2–4 years of experience in configuration or IT asset management
Strong understanding of ITIL configuration management practices
Hands-on experience with CMDB tools such as BMC Helix and BMC Discovery
Excellent communication, analytical, and documentation skills
Strong attention to detail and accuracy
Analytical problem‑solving skills
Experience in cross‑functional collaboration, process discipline and governance mindset
Preferred
Certifications in ITIL Foundation, CHAMP and/or CSAM preferred not required
Bachelor's degree in information technology, Business Administration, or related field (preferred)
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
Company data provided by crunchbase