Saco & Biddeford Savings Institution · 2 hours ago
Branch Operations Manager - Old Orchard Beach Branch
Old Orchard Beach,ME,US
Full-time
Onsite
Mid, Senior Level
3+ years expSaco & Biddeford Savings Institution is seeking a Branch Operations Manager for their Old Orchard Beach Branch. The role involves overseeing tellers and customer service staff, ensuring operational excellence, and enhancing customer experience while complying with banking regulations.
Auto InsuranceBankingCredit CardsDebit CardsFinanceFinancial ServicesInsurancePersonal Finance
Responsibilities
Overseeing the tellers and customer service staff
Responsible for branch operations
Providing high quality customer service and maintaining operational excellence of the assigned branch under the direction of the Market Manager
Providing feedback and presenting ideas for improving customer experience
Assisting the Market Manager with outreach initiatives to existing and potential customers as well as supporting customer service activities
Performing the duties and responsibilities of the Market Manager in the Market Manager’s absence
Building relationships with new and existing customers by identifying their needs and determining the appropriate deposit, consumer loan or residential loan product or service
Referring customers to other bank personnel when necessary
Maintaining a thorough knowledge of, and ensuring that the teller and customer service areas operate in compliance with, federal and state banking regulations and adhere to all bank policies and procedures
Being the branch’s primary contact for internal audit, compliance, operations and networking
Maintaining a strong understanding of the Banks electronic delivery systems for consumer and business customers
Maintaining a general understanding of all consumer and commercial loan products
Performing other miscellaneous duties or special assignments as required or assigned
Follows Affirmative Action Plan when selecting the best-qualified candidates for open positions
Provides appropriate orientation and training for new employees
Assigns work to employees and communicates how the successful performance of those duties will be measured
Leads weekly (daily preferred) staff meetings primarily focused on branch procedures
Conducts regularly scheduled 'one on one' performance appraisals with a written appraisal done at least once annually
Recommends performance awards and/or increases when appropriate
Approves time cards/attendance sheets and resolves requests for time off on a timely basis
Participates in activities associated with the management of workplace health and safety
Helps employees address and resolve concerns and complaints
Addresses performance issues on a timely basis
Coaches and mentors employees by scheduling courses offered by/through Learning and Development
Personally responsible to develop branch staff to be wholly proficient in each of their individual roles (i.e. teller, CRA or CRO)
Consults with Human Resources as needed
Performs duties of customer service representative, teller and other operational positions, as needed
Assists the Market Relationship Manager with consumer loan interviewing and processing by underwriting applications and boarding loans
Assists the Market Relationship Manager in attaining sales goals; including the development of internal sales initiatives and staff training
May assist Market Relationship Manager in community activities
Attends all required meetings and training
Complies with federal and state banking regulations, as well as with all bank and department policies and procedures
Serves on various committees as assigned
Qualification
Required
High school graduate or equivalent required - College degree preferred
Respectful of and works effectively with others
Three-to-five years of progressively responsible experience in a financial institution with a background in retail banking operations, lending and supervision or management
Excellent supervisory, customer service, sales, organizational, and verbal and written communication skills
Computer literate, with experience in Microsoft Office products, esp. Word
Expert Knowledge of Teller & CSR procedures, rules and regulations
Able to work harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
Ability to read/see documents and computer screens, to communicate in person and via the telephone and use a computer and other office equipment
Is dependable and conforms to punctuality and attendance standards
Able to travel to all bank locations
Company
Saco & Biddeford Savings Institution
MEMBER FDIC, EQUAL HOUSING LENDER. REMINDER: Never include personal account information on LinkedIn.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Rodgers
Chief Operating Officer
Beth Burcke
Chief People Officer
Recent News
2025-10-16
2024-04-11
Company data provided by crunchbase