Acre Security · 15 hours ago
Technical Support Engineer
United States
Full-time
Remote
Mid LevelAcre Security is a company focused on transforming the future of security through innovative solutions. They are seeking a Technical Support Engineer to provide high-quality, customer-focused support to Spanish-speaking customers, while developing deep technical knowledge of their products and integrations.
Consumer ElectronicsElectronicsInformation TechnologySecuritySoftware
Responsibilities
Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
Provide technical support to customers via calls, tickets, and other channels in Spanish and English
Troubleshoot software, networking, and system-level issues with a strong focus on customer experience
Participate in continuous testing of software and integrations to support quality assurance efforts
Support customers as part of an after-hours on-call rotation, contributing to 24/7/365 support coverage
Maintain accurate documentation and records within support and ticketing systems
Continuously build technical and product expertise to improve issue resolution and customer outcomes
Qualification
Required
Strong customer service and communication skills
Excellent analytical and troubleshooting abilities
Fluency in Spanish and proficiency in English (written and verbal)
Strong organizational skills and high attention to detail
Ability to learn quickly and perform effectively in a fast-paced environment
Strong time management skills with the ability to multitask
Familiarity with Microsoft operating systems and networking fundamentals
Preferred
Experience in a technical support or customer service role, ideally in a call-center or SaaS environment
Exposure to software testing, system integrations, or quality assurance activities
A degree in Information Technology, Systems, Engineering, or equivalent practical experience
CompTIA certifications (A+, Network+, Security+)
Benefits
Competitive compensation package
Locally compliant benefits
Professional development
Training
Growth opportunities
Company
Acre Security
Moving security forward—intelligently, confidently, together.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
LLR Partners
2021-03-11Acquired
2021-03-01Undisclosed
2014-06-13Private Equity
Leadership Team
Steve Wagner
Chief Operating Officer
Recent News
Company data provided by crunchbase