Verizon · 4 hours ago
Verizon Consumer Experience Strategy Summer 2026 Internship: New Jersey Institute of Technology, New York University, & Rutgers University
Basking Ridge, NJ
Internship
Hybrid
Intern
$23/hr - $23/hr
Start in 2026 SummerVerizon is a leading telecommunications company that empowers people through connectivity. They are offering a summer internship for students to contribute to high-impact projects within the Consumer Customer Experience Organization, focusing on enhancing the customer journey and supporting strategic initiatives.
Communications InfrastructureInternetInternet of ThingsMobileTelecommunications
No H1B
Responsibilities
Support the Experience Management team in driving key strategic initiatives focused on improving the end-to-end customer journey
Conduct competitive analysis and work with the Voice of Employee & Voice of Customer Teams to gather insights
Assist the Customer Experience (CX) team in documenting customer journeys
Research and identify pain points, process gaps, and organizational inefficiencies, offering recommendations for potential improvements
Conduct data analysis to support CX strategy and guide decision-making, helping to connect initiatives to measurable outcomes like churn reduction or cost efficiencies
Contribute to the development of meaningful reports and scorecards used to track the effectiveness and efficiency of CX processes
Support the CX Account Management team by caring for our internal and external customers
Data Extraction & Analysis: Utilize SQL to query databases within GCP (BigQuery) to extract journey performance metrics and customer behavior data
Business Case Development: Assist in conducting benefits and cost-benefit analysis (ROI) for new JaaS capabilities using real-world data pulled from cloud environments
Performance Tracking: Build and maintain automated dashboards or reports that track the health and success of visual journeys across Digital and Assisted channels
Strategic Storytelling: Help synthesize complex data sets into executive-level visualizations and narratives for senior leadership forums
Support the Command Center team by building next gen automated diagnostics and visualization tools that allow tracking for the lifecycle of a promotion from launch to sunset
Dashboard & Table Construction: Design and build robust data tables and interactive dashboards to track promo performance, budget utilization, and anomaly detection
Agentic AI Development: Experiment with and implement Agentic AI workflows to automate 'rapid-response diagnostics.' You will help build agents that can autonomously investigate data anomalies and propose root causes
Data Pipeline Support: Assist in querying and structuring data within Google Cloud Platform (GCP) to ensure our reporting is accurate and real-time
Environment Management: Maintain reproducible data science environments to ensure our models and scripts run seamlessly across the team
Qualification
Required
Ability to participate in our hybrid 10-week internship that takes place from June 2026 to August 2026 working a full-time schedule
Current enrollment at New Jersey Institute of Technology, New York University, & Rutgers University in a Bachelor's degree program majoring in Experience Design, Digital Technology, Business Analytics, Data Science, Computer Science, Marketing, Product Development, Economics, or a related major, with an expected graduation date between December 2027 and June 2028
Authorization to work in the U.S. without restrictions or need for future sponsorship
Willingness to work in Basking Ridge, NJ. As noted, relocation may be provided in certain situations. If relocation is required, you must be able to provide your own housing and reliable transportation to the office location
Willing and able to travel
Willing and able to relocate
Preferred
Analytical Thinking: Ability to interpret raw data and translate it into actionable business insights or 'so-what' statements. Problem solving skills with attention to detail
Technical Proficiency: Foundational knowledge of SQL (joining tables, filtering, and aggregating data) and experience or interest in cloud environments like Google Cloud Platform (GCP). Experience with Python, HTML, R, and AI (Google Gemini, Notebook LM, LangChain, AutoGPT etc)
Tool Proficiency: Proficiency in Microsoft Excel (pivots, VLOOKUPs/XLOOKUPs) and PowerPoint; familiarity with BI tools (Tableau, Looker, or PowerBI) is a plus. Proficiency in Microsoft Office and/or Google Workspace tools
Financial Literacy: Basic understanding of cost analysis, ROI, or business case modeling
Communication: Strong ability to explain data findings to both technical and non-technical stakeholders. Written and verbal communication skills for documenting processes and presenting findings
Benefits
401(k) Savings Plan which provides a dollar-for-dollar company match on the first 6% of your contributions as a percentage of your eligible pay.
Holiday pay, as applicable.
Company
Verizon
Verizon is a broadband and telecommunications company that provides information and entertainment services.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$34.39BKey Investors
Maryland Department of Housing and Community DevelopmentU.S. Department of DefenseConnect Maryland
2025-07-30Post Ipo Debt· $2.29B
2024-06-20Grant· $2M
2024-02-26Post Ipo Debt· $1B
Leadership Team
Daniel Schulman
Chief Executive Officer
Santiago Tenorio
SVP & CTO
Recent News
2026-01-24
2026-01-24
Company data provided by crunchbase