Vacatia · 12 hours ago
Director Field Operations
Las Vegas, NV
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expVacatia is seeking an experienced and results-driven Director of Field Operations to lead and optimize field-based sales and administrative operations. This role is critical to ensuring operational excellence and delivering a seamless guest and owner experience, overseeing daily operations and managing teams across multiple departments.
E-CommerceMarketplaceResortsTravel
Responsibilities
Lead and oversee daily operations for sales offices, administrative teams, contracts, welcome center, and VLO departments
Ensure sales offices, models, and reception areas are maintained to cleanliness, safety, and compliance standards
Support sales productivity through effective coordination between administrative teams and sales leadership
Manage staffing oversight, including attendance, scheduling, overtime, and performance support
Oversee product inventory, marketing deposits, gifting inventory, and system setup for pricing, codes, and tour slots
Approve invoices, manage budgets, and partner with vendors to ensure cost-effective operations
Handle escalated customer, owner, and employee concerns professionally and efficiently
Partner with Resort General Managers to align operational priorities and resolve guest issues
Develop and implement business continuity and storm preparedness plans
Provide leadership, coaching, and guidance to managers and staff across field operations
Qualification
Required
High School diploma required
5+ years of supervisory experience in timeshare sales operations or related industries
5 years' experience in timeshare operations, contracts, escrow, title, legal, accounting, or financial services, or related fields
Proven ability to manage teams of 10+ employees in a high-volume environment
Strong operational, organizational, and problem-solving skills
Working knowledge of Microsoft Word and Excel; experience with sales and escrow systems
Intermediate accounting and general ledger knowledge
Excellent communication, leadership, and customer service skills
Ability to multitask, work independently, and manage competing priorities
Ability to obtain and maintain a Notary designation
Preferred
Bachelor's degree preferred
Company
Vacatia
Vacatia is the resort marketplace for vacationing families, whose mission is to make family vacations better
1001-5000 employees
H1B Sponsorship
Vacatia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$48.84MKey Investors
Dustin GillmanJavelin Venture Partners
2021-11-10Series B· $20M
2019-11-15Series Unknown· $10.9M
2015-04-09Series A· $12.24M
Leadership Team
Caroline Shin
CEO & Co-Founder
Keith Cox
Board Director
Recent News
2026-01-12
2025-03-26
2025-01-02
Company data provided by crunchbase