RWS Group · 2 hours ago
Director, Program Management
United States
Full-time
Remote
Director/Executive
$160K/yr - $200K/yr
10+ years expRWS Group is a leader in AI data services, seeking a Director of Program Management to oversee strategic delivery and operational excellence for TrainAI programs. The role involves managing client relationships, ensuring quality and performance metrics, and leading cross-functional teams in a fast-paced AI environment.
ContentIntellectual PropertyTranslation Service
Responsibilities
Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client
Serve as the executive delivery owner, setting long-term direction and ensuring alignment with the client’s priorities
Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support
Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams
Lead QBRs, strategic planning discussions, and executive-level communications
Build multi-level relationships that position RWS as a trusted strategic partner
Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved
Implement governance frameworks, dashboards, and delivery controls that meet the strategic client’s standards
Apply data-driven decision-making to optimize throughput, accuracy, and productivity
Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management
Partner with Client Services on SOW development, renewals, and commercial negotiations
Identify opportunities for operational efficiency and account expansion
Lead and mentor Program Managers, Senior PMs, and delivery teams supporting the strategic client across multiple locations
Ensure the organization is structured and resourced to meet dynamic demand patterns
Collaborate closely with Operations, Quality, Vendor Management, Engineering, and Data/AI specialists
Drive root-cause analyses and systemic improvement initiatives
Influence tooling, automation, and operational enhancements to scale high-volume delivery
Champion best practices in AI data operations, workforce models, and quality systems
Qualification
Required
10+ years in program, operations, or delivery leadership roles, including managing large global accounts
Deep understanding of AI/ML data operations, large-scale services delivery, or digital operations
Proven success overseeing multi-stream, fast-paced, complex programs with distributed teams
Strong financial and commercial acumen, including P&L ownership and contract management
Exceptional communication, stakeholder management, and negotiation skills
Proficiency with program and analytics tools (e.g., Jira, Smartsheet, Tableau, Monday.com)
Preferred
Experience working with hyperscale technology clients (strongly preferred)
Benefits
Amazing benefits! (Seriously!)
Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
401(k) Retirement plan with company match.
Company-wide agile work policy with flexible work arrangements.
Opportunities for training, professional development, and personal growth.
Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
Company
RWS Group
RWS is a global AI solutions company empowering the world’s most trusted enterprise AI.
5001-10000 employees
H1B Sponsorship
RWS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-11-11IPO
Leadership Team
Benjamin Faes
Chief Executive Officer
Candida Davies
Chief Financial Officer
Recent News
2026-01-16
2025-12-17
2025-12-08
Company data provided by crunchbase