Service Corporation International · 20 hours ago
First Party Collections Representative
Jefferson, LA
Full-time
Hybrid
New Grad, Entry LevelService Corporation International celebrates lives and their associates. They are seeking a First Party Collections Representative who will negotiate payments on past due accounts and utilize technology to manage customer records and payment discrepancies.
CommercialFamilyFuneralsService Industry
Responsibilities
Applying assertive and persuasive communication skills, responds to inbound and automated dialed first party past due accounts. Quickly builds rapport with customers to discuss delinquent balances, understands payment issues, removes customer payment obstacles, and negotiates payment(s)
Updates customer contact information and documents conversation outcomes in database. Maintains accurate customer records
Processes payments through PCI compliant link. Verifies and posts payments according to procedures
Researches payment issues to corroborate customer’s account issues
Calls locations to discuss account discrepancies, receivables, or late postings and to resolve customer calls for location specific processes
Efficiently handles customer inquiries and issues, ensuring satisfaction
Manages daily tasks effectively, prioritizing work to meet deadlines and ensuring smooth operations
Qualification
Required
High School Diploma or GED
Experience in a call center, collections or customer retention environment
Technical ability to quickly learn and become proficient with proprietary software
Multi-tasking skill set to manage multiple conversations via chat, email and voice channels
Persuasive verbal communication, professional writing, and exceptional listening skills
Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations
Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
Professional written and verbal communication skills
Ability to build professional and trusting business relations
Proficient MS Office Outlook
Preferred
Experience with software and maintaining databases
Company
Service Corporation International
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services.
Founded in 1962
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.6B2024-09-12Post Ipo Debt· $800M
2021-05-24Post Ipo Debt· $800M
1974-05-14IPO
Leadership Team
John Faulk
Senior Vice President, Revenue and Business Development
Recent News
2025-11-05
Company data provided by crunchbase