Mosaic · 11 hours ago
VIP Host
United States
Full-time
Remote
Mid LevelMosaic is dedicated to delivering top-tier services to the gaming industry, focusing on professionalism and excellence. The VIP Host is responsible for managing relationships with high-value players, delivering personalized experiences, and supporting revenue growth through proactive account management and tailored VIP initiatives.
Information Technology & Services
Responsibilities
Act as the primary point of contact for assigned VIP players, delivering a consistent, high-touch and professional service experience
Build and maintain strong long-term relationships with high-value players, understanding their preferences, behaviors, and expectations
Monitor player activity, segmentation, and behavioral data to identify opportunities for increased engagement, retention, and value growth
Execute personalized offers, campaigns, loyalty initiatives, and exclusive promotions in line with client strategies and commercial objectives
Proactively engage VIP players through regular communication, follow-ups, and tailored experiences to maximize lifetime value
Work closely with internal teams including Marketing, Product, Payments, Risk, and Customer Success to ensure seamless execution of VIP initiatives
Identify potential risks, responsible gaming concerns, or behavioral changes and escalate appropriately in line with client policies and regulatory requirements
Maintain accurate records of VIP interactions, offers, and performance metrics within internal tools and CRM systems
Provide regular reporting and insights on VIP performance, player behavior trends, retention, and campaign effectiveness to management
Support continuous improvement of VIP workflows, tools, and processes to enhance efficiency and service quality
Perform other ad hoc tasks and responsibilities as required by Management
Qualification
Required
Previous experience in a VIP, high-value client management, or customer success role within gaming, betting, fintech, or a similar high-touch environment
Strong understanding of player engagement, retention strategies, and VIP lifecycle management
Excellent communication and relationship-building skills with a service-oriented mindset
Data-driven approach with the ability to interpret player activity and performance metrics
Ability to work flexible hours, including evenings, weekends, or holidays, depending on VIP coverage requirements
High level of professionalism, discretion, and attention to detail
Comfortable working in a fast-paced, performance-driven environment
Preferred
A willingness to work in a 24/7 environment
Is a hustler/grinder who thinks outside the box
Are proactive go-getters
Thrives in a fast-paced evolving environment
Not afraid to put in the work for big rewards
Benefits
The chance to make an immediate impact at a global enterprise that is scaling quickly.
A culture that values tenacity, adaptability, curiosity & accountability.
Competitive compensation and benefits reflective of your experience and skills.
Company
Mosaic
At Mosaic, we are passionate about delivering top-tier services to the gaming industry.
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase