Customer Success Associate – Fort Bragg Field Service Representative jobs in United States
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HAVIK · 1 day ago

Customer Success Associate – Fort Bragg Field Service Representative

positionFayetteville, NC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$80K/yr - $90K/yr

HAVIK Solutions is seeking a Customer Success Associate – Fort Bragg Field Service Representative to support units in and around the Fort Bragg area. The role involves being a subject matter expert on HAVIK systems, providing customer support, conducting training, and ensuring customer satisfaction with the simulation and mixed reality training solutions.

GamingInformation TechnologySimulationSoftwareTrainingVirtual Reality
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance Requirednote
Hiring Manager
Heather G.
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Responsibilities

Support on-site integration of HAVIK systems and the Mixed Reality Trainer (MRT) at Fort Bragg
Maintains and stays current/proficient on the HAVIK System, ensuring it contains the latest official releases and/or demo builds
Conduct system demonstrations for current and prospective customers
Support training of Fort Bragg–area customers on HAVIK systems
Assist with testing, quality assurance, and product development feedback
Support and assist other Customer Success Associates in conducting HAVIK Instructor Training (HIT) classes in the Bragg area
Participate in HAVIK events and training activities outside the Fort Bragg area, as required
Assist with installation, evaluation, and maintenance of HAVIK client systems under active support contracts
Provide on-site customer support when required
Maintain regular engagement with Fort Bragg–area customers to include gather operational feedback, communicate product updates and capability enhancements, and strengthen long-term customer relationships

Qualification

Qualified JTACLZ/DZ operationsSUAS operationsMilitary training experienceSimulation systems familiarityCustomer-facing skillsSoftware supportHardware supportInstructor experienceTraining supportCommunication skillsIndependent work

Required

At minimum a Qualified JTAC; Prefer a JTAC Instructor or JTAC evaluator
Additional experience in at least one if not all of the following: LZ/DZ operations, SUAS operations, and/or Military training, simulation, or mission rehearsal environments
Strong customer-facing and communication skills
Ability to work independently in a field-based role
Comfort supporting software and hardware systems in operational environments
Willingness to travel occasionally for training, demonstrations, or company events

Preferred

Prior Field Service Representative (FSR) or instructor experience
Experience supporting military units at Fort Bragg or similar installations
Familiarity with VR, MR, or simulation-based training systems
Previous experience conducting or supporting instructor-led training
Active or previously held U.S. DoD Security Clearance (Secret or higher preferred)
Ability to obtain a security clearance, if required in the future

Company

HAVIK

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Havik is an information technology company that provides a portable virtual reality training system for the US forces and military.
dateFounded in 2019
location
Orlando, Florida, USA
people-size11-50 employees
web-link
https://www.havik.us/

Funding

Current Stage
Early Stage
Total Funding
$1.75M
2021-02-01Seed· $1.75M

Leadership Team

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Bradley Denn
Founder and CEO
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Andrew Lewis
Chief Creative Officer
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Company data provided by crunchbase