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Axiom Path · 11 hours ago

End User Support Specialist #3527590

Charlotte, NC

Full-time

Onsite

Mid Level

3+ years exp

Axiom Path is a global solutions provider leveraging AI and pre-built analytics to deliver exceptional services. They are seeking an End User Support Specialist to serve as the primary IT presence for their Charlotte office, providing executive-level support and ensuring timely issue resolution for approximately 70 onsite users.

AdviceBusiness DevelopmentInformation ServicesInformation Technology

Hiring Manager

Kristoffer Ralph S.

Responsibilities

Act as the on-site IT Site Lead for the Charlotte office, owning all end-user computing and local support needs

Deliver white-glove, executive-level support for laptops, mobile devices, AV systems, and collaboration tools

Provide Level 2 end-user support across Windows and macOS environments

Support a diverse device landscape, including Windows 11 PCs, MacBooks, cell phones, and tablets

Perform “smart hands” support for infrastructure needs, including basic networking equipment support and small server room tasks

Serve as the primary point of contact for approximately 70 onsite users, ensuring timely, professional issue resolution

Partner closely with the End User Service Delivery Manager based in Clemmons and the broader IT teams

Participate in onboarding, device provisioning, and first-week orientation support

Travel to Clemmons during the first week to meet the extended IT team and align on processes

Qualification

End-user computing supportExecutive IT supportWindows 10/11MacOS environmentsMobile device supportCustomer service skillsSite lead experienceLight infrastructure supportCommunication skills

Required

3+ years of hands-on desktop or end-user computing support experience

Proven experience delivering executive and white-glove IT support

Strong working knowledge of Windows 10/11, Office applications, and macOS environments

Experience supporting mobile devices, tablets, and enterprise endpoint tools

Comfortable working in a fully onsite role, five days per week

Professional demeanor with excellent communication and customer service skills

Preferred

Experience acting as a site lead or primary onsite IT contact

Ability to handle light infrastructure and smart-hands responsibilities in a corporate setting

Company

Axiom Path

Axiom Path is a consulting company that helps in staffing & advisory services along with talent extension and data science services.

Founded in 2014

Charlotte, North Carolina, USA

51-200 employees

https://www.axiompath.com/

Funding

Current Stage

Growth Stage

Leadership Team

Jordan Crowther

Managing Partner

Recent News

Charlotte-area companies in running for CBJ's Fast 50 Awards program

2024-10-26

Company data provided by crunchbase