Customer Success Manager jobs in United States
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Spear Education · 2 hours ago

Customer Success Manager

positionScottsdale, AZ
timeFull-time
remoteHybrid
seniorityMid Level
money$70K/yr - $70K/yr
date3+ years exp

Spear Education is a mission-driven company improving dental practices nationwide, and they are seeking a seasoned Customer Success Manager to take ownership of their client portfolio. The role involves guiding dental professionals through their journey, developing engagement strategies, and ensuring clients fully utilize the Spear ecosystem while driving renewals and retention.

DentalEdTechHealth Care
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Comp. & Benefits

Responsibilities

Own and manage a defined book of business with full accountability for retention and renewals
Be the go-to partner for your clients, developing personalized engagement strategies that align with their goals
Ensure members are fully utilizing the Spear ecosystem—from online learning to hands-on workshops and events
Promote registration for Spear’s annual Summit and drive event signups throughout the year
Identify cross-sell opportunities and generate internal leads through consultative conversations
Proactively manage renewals—before expiration—to maintain strong retention
Be an expert in your book of business and why each customer bought in

Qualification

Customer Success ManagementAccount ManagementCRM platformsSaaS experienceMicrosoft Office SuitePersuasive speakingClear writingCommunicationActive listening

Required

3+ years of experience in Customer Success, Account Management, or full-cycle sales (subscription, SaaS, or membership-based models strongly preferred)
Experience with CRM platforms (bonus if you know Gainsight)
Confidence working in Microsoft Office Suite (Outlook, Excel, Word)
Proven ability to hit targets and renew clients
Excellent communicator—active listener, persuasive speaker, and clear writer
High comfort level with phone-based client communication (85% of the role)

Company

Spear Education

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Supporting dentists and their teams in their pursuit of clinical excellence in dentistry with continuing education, products and support
dateFounded in 2006
location
Scottsdale, Arizona, USA
people-size201-500 employees
web-link
http://www.speareducation.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-12-19Acquired

Leadership Team

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Frank Spear
Founder and Director
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K
Kaleim Manji
Board Member
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Recent News

PR Newswire
Spear Education Introduces Expanded Online Learning Platform to Drive Impact at any Stage of a Dental Career
2026-01-12
PR Newswire
Spear Education Presents Expert Seminar on Managing Compromised Maxillary Anterior Teeth in Denver
2025-09-19
PR Newswire
Spear Education Returns to the West Coast with Spear Summit 2026
2025-09-12
Company data provided by crunchbase