Credit Union ONE · 1 day ago
Business Relationship Specialist
Ferndale, MI
Full-time
Onsite
Senior Level
5+ years expCredit Union ONE is seeking a Business Relationship Specialist responsible for managing and growing a portfolio of small to medium-sized business members. This role focuses on providing expert financial guidance and customized banking solutions while developing strong relationships and ensuring exceptional service.
BankingFinancial Services
Responsibilities
Develop and maintain strong, trust-based relationships with business members, positioning yourself as a trusted advisor. Proactively identify and pursue new business opportunities within the credit union’s target markets
Conduct regular on-site and off-site meetings with clients to assess their financial needs and provide tailored solutions designed to help them achieve their goals. Deliver personalized banking products and services that align with each business member’s unique requirements
Represent the credit union at community and business events, including chamber meetings and small business forums, strengthen relationships, build brand presence, and develop referral networks
Promote and serve as the subject matter expert for a full range of business banking products and services, including but not limited to deposit accounts, loans, lines of credit, treasury management, and merchant services
Identify opportunities to meet members’ financial needs by cross-selling additional products and services that deepen relationships, enhance profitability, and strengthen member loyalty and retention
Prepare, present, and follow up on proposals for financial products and services, ensuring timely communication and exceptional service throughout the sales process
Manage and expand a portfolio of business members, focusing on client satisfaction, retention, and long-term profitability
Monitor and analyze member accounts to identify potential risks, growth opportunities, and areas for relationship expansion
Ensure all account management activities are conducted in full compliance with credit union policies, procedures, and applicable regulatory requirements
Assist with the collection and review of financial documentation for business loan applications, ensuring timely member follow-up and strict adherence to all regulatory and compliance requirements, including NCUA, BSA, AML, and CIP standards
Conduct preliminary credit analysis to identify potential credit risks prior to underwriting submission. Maintain accurate and complete member records within Customer Relationship Management (CRM) and Loan Origination Systems (LOS) while tracking opportunities and managing the lending pipeline
Monitor loan and line-of-credit renewals to support timely processing and compliance throughout the lending cycle. Maintain current knowledge of all business banking products, services, and related systems
Collaborate with internal business partners—including Branch Leadership, Commercial Lending, Consumer Lending, and Marketing—to align strategies, share best practices, and serve as a knowledgeable resource
Participating in regular team meetings and strategy huddles to coordinate activities, enhance communication, and drive consistent business growth
Provide actionable feedback on leadership on market trends, member needs, and opportunities for new or improved business products and services
Support the testing, evaluation, and implementation of new tools and system enhancements related to business services, ensuring smooth adoption and optimal utilization
Qualification
Required
High school diploma or equivalent
Minimum of five years of work-related experience. Work-related experience should consist of an in-depth background in financial services, product sales management and small business(preferred). Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be applicable to the financial industry
The ideal candidate must be able to effectively engage with small business owners, community stakeholders, and internal leadership to support the growth and success of local business members
Proven sales techniques and results
Excellent organizational and time management skills
Exceptional verbal, written and interpersonal communication skills
Company
Credit Union ONE
Credit Union ONE is committed to provide exceptional value to its members by delivering outstanding products and services anytime, anywhere.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Moody
Chief Executive Officer
Donna Reid
Senior Vice President, Chief Member Experience Transformation Officer
Recent News
HousingWire.com
2025-09-19
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