Empower AI · 20 hours ago
Desktop Support Technician I
San Juan, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expEmpower AI is an AI solutions provider for government sectors, focusing on enhancing workforce potential. The Desktop Support Technician I is responsible for providing on-site technical assistance and resolving user issues related to computer hardware and software.
Information ServicesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Will need to work with regional GSA counterparts to coordinate ongoing efforts
Remotely support R02 Regional Office Building (New York, NY) deskside support team, as operational demand permits in local GSA Puerto Rico Facility, as well as coordinate/communicate on all issues and support actions with R02 lead
Performs a variety of clerical and administrative duties pertinent to on site support
Responds to trouble tickets to resolve user problems
Provides technical support through phone, email, and instant message to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity
Provides personal computer support problem analysis, and hardware/software installation and configuration
Interacts daily with customers to ensure productivity; provides individual feedback
Monitors team productivity and quality; provides individual feedback
Maintains an audit trail and statistical records of all problems and conditions reported by the client
Qualification
Required
Public Trust Clearance (Or ability to obtain)
High School Diploma or equivalent
Minimum of 0 - 5 years of work experience
At least one (1) year experience with Windows desktop support
At least two (2) years experience working knowledge of remote tools
Experience supporting industry standard software products
Experience demonstrating time management and self discipline
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire
Possesses and applies fundamental concepts, processes, practices, and procedures on work assignments
Performs work that requires practical experience and training
Work is performed under supervision
Contributes to deliverables and performance metrics
Bilingual in English and Spanish
Preferred
Must be willing to work a variety of shifts, including holidays as scheduled
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients
Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory
Company
Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-15Acquired
Leadership Team
Jeff Bohling
Chief Executive Officer
Paul Harrington
Executive Vice President, Chief Growth Officer
Recent News
Morningstar.com
2025-07-24
Company data provided by crunchbase