H&M · 22 hours ago
Visual Keyholder - University Mall VT
South Burlington, VT
Full-time
Onsite
Entry Level
$20.76/hr - $24.50/hr
1+ years expH&M is a fashion brand that offers the latest styles and inspiration, and they are seeking a Visual Keyholder to create an inspiring environment for customers. This role involves driving sales, implementing visual identity, and supporting the store team to enhance customer experience while ensuring compliance with H&M standards.
Customer ServiceFashionRetail
Responsibilities
Set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook
Determine additional commercial opportunities in the store within the H&M brand guidelines
Execute floor moves based on joint discussions with the Department Manager
Ensure you are up to date with current fashion trends
Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards
Ensure you meet customer expectations on direct service according to H&M standards
Support the store to achieve an excellent customer experience
Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook
Secure well-styled mannequins in windows and in-store
Create a clear red thread from windows to A-area with wearable buying suggestions
Ensure high-quality garment presentation every day together with the store team
Maintain clear customer flow through fixture placement and navigation in line with H&M standards
Launch and maintain all sales campaigns and activities on time and according to H&M standards
Follow up on store KPIs and initiate actions to reach store goals and budgets together with the Department Manager
Adapt the store planning according to store needs and budget from the Commercial plan
Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities
Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
Complete all sales floor and window morning routines daily before the store is open
Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset
Keep visual room organized and safe
Keep all Visual materials in the store current and share information with the team on seasonal changes
Paint & maintain the windows as necessary
Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues
Maintain overview, follow up, and give feedback while executing floor moves together with the store team
Seek Visual Merchandiser potential for succession
Ensure that all communication in the windows and sales floor complies with local legislation
Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures
Work with timekeeping and scheduling system including approving timesheets
May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store
Promote employee and customer safety
Resolve health & safety, legal, and security issues
Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team
Qualification
Required
Inclusive, positive, creative, and willing to learn on the job!
Passionate for customer service and helping people find their style
A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
1-2+ years of transferrable experience welcome. Previous keyholder responsibilities preferred
You have the ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups
Must be able to work a flexible work schedule, including nights and weekends
May be required to travel to support other stores
Benefits
25% Staff Discount
Medical, Pharmacy Vision and Dental Coverage
Employee Assistance Program
Vacation, Wellness, Holiday and Parental Pay
401K
Commuter Benefits
Health and Dependent Care FSA
Plus, additional Voluntary Benefits.
Company
H&M
H&M Clothing Company is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men and women.
10001+ employees
H1B Sponsorship
H&M has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.24M2018-03-27Grant· $1.24M
2004-10-08IPO
Leadership Team
Cathrine Wigzell
Global General Manager/MD H&M Beauty
Johanna Fernstedt
Global Product Manager
Recent News
Global Cosmetic Industry Magazine
2026-01-23
Company data provided by crunchbase