Stefanini North America and APAC · 2 hours ago
Help Desk Analyst 1
Wilmington, DE
Contract
Onsite
Entry Level
1+ years expStefanini Group is a global provider of outsourcing and IT consulting services. They are seeking a Help Desk Analyst 1 to provide technical assistance and support to end users for hardware, software, and systems, while ensuring strong customer service skills are maintained.
Information TechnologyOutsourcing
Responsibilities
Provide technical assistance, support, and advice to end users for hardware, software, and systems
Provide hands-on technical assistance to business and technical users
Investigate and resolve computer software and hardware problems of users
Serve as contact for level 1 support
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary
Determine whether problem is caused by hardware, software, or system
Answer questions, applying knowledge of computer software, hardware, systems, and procedures
Talk with technical and non-technical co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Experienced with a variety of call-tracking software and systems
Reads trade magazines and engages in independent study to maintain current industry knowledge
Follow quality standards and display strong customer service skills
Ability to work in a team environment
Complete assigned tasks
Strong communication skills; both written and spoken
Qualification
Required
Customer service skills are very important
Technical troubleshooting skills a must
Ability to communicate both oral and written
1 to 3 years field experience
Provide technical assistance, support, and advice to end users for hardware, software, and systems
Provide hands-on technical assistance to business and technical users
Investigate and resolve computer software and hardware problems of users
Serve as contact for level 1 support
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary
Determine whether problem is caused by hardware, software, or system
Answer questions, applying knowledge of computer software, hardware, systems, and procedures
Talk with technical and non-technical co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Experienced with a variety of call-tracking software and systems
Reads trade magazines and engages in independent study to maintain current industry knowledge
Follow quality standards and display strong customer service skills
Ability to work in a team environment
Complete assigned tasks
Strong communication skills; both written and spoken
Company
Stefanini North America and APAC
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.
10001+ employees
H1B Sponsorship
Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (13)
2022 (18)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Spencer Gracias
CEO, North America/APAC
David Gawenda
Chief Operating Officer NA/APAC Region
Recent News
DBusiness Magazine
2025-12-30
Business News Americas
2025-12-13
2025-11-04
Company data provided by crunchbase