Ashley Global Retail · 1 day ago
Process Improvement Manager
Arcadia, Wisconsin, United States
Full-time
Onsite
Senior Level
5+ years expAshley Furniture is committed to inspiring the love of home and enriching lives through continuous improvement and innovation. The Process Improvement Manager will lead transformative projects to streamline processes, enhance global supply chain capabilities, and drive efficiency across operations.
E-CommerceFurnitureLifestyleRetail
Responsibilities
Create, develop, and manage projects from conception to completion, incorporating innovative solutions that increase efficiencies, eliminate risk, and reduce costs
Lead testing and implementation of system changes, working closely with IT and cross-functional teams
Champion the adoption of Artificial Intelligence, Power BI, and other continuous improvement tools to maintain our competitive edge
Monitor and optimize processes across all Ashley locations, ensuring operational excellence
Analyze and manage process revisions, providing strategic recommendations to senior management
Develop comprehensive project documentation and establish tracking mechanisms to measure success
Troubleshoot system issues and collaborate across departments for timely resolution
Represent Global Trade Management at steering committee meetings, influencing project priorities
Collaborate with international trading partners and third-party vendors to drive system enhancements
Work boundarylessly across departments for the greater good of the organization
Provide guidance, coaching, and support to process improvement stakeholders
Ensure all improvements align with our Customer Centric value—delivering on what is promised
Develop and conduct training sessions to ensure seamless system transitions
Create and update standard operating procedures that support team success
Analyze daily, weekly, and monthly reports to optimize customer satisfaction
Make strategic decisions by analyzing information and evaluating results
Identify improvement opportunities and contribute to short and long-term business objectives
Maintain compliance with U.S. Customs requirements for international correspondence
Lead by example, embodying our Culture of Leadership principle
Qualification
Required
Bachelor's degree in Business or related field (or equivalent work experience)
5+ years of experience in process improvement and/or business environment
Strong understanding of international supply chain systems and system integration
Advanced knowledge of process improvement methods and evaluation techniques
Experience with Continuous Improvement tools and methodologies
Proficiency with Microsoft Office Suite, Power BI, and emerging AI technologies
Ability to interpret statistics through charting and standard deviation
Strong project management capabilities
Exceptional analytical and problem-solving abilities with meticulous attention to detail
Outstanding communication skills with ability to build trust across diverse audiences
Hands-on troubleshooting mindset; you inspect what you expect
Commitment to staying ahead of industry trends and technologies
Empathy, understanding, and patience with employees and external customers
Ability to make strategic recommendations balancing multiple stakeholder needs
Positive, professional attitude that motivates others and promotes enthusiasm
Strong leadership presence with ability to facilitate change and build talent
Excellent time management and organizational skills
Flexibility and adaptability in a fast-paced, dynamic environment
Ability to handle multiple projects simultaneously while maintaining composure
Works effectively both independently and collaboratively
Company
Ashley Global Retail
Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Caitlin Carnahan
Marketing Manager, Brand Partnerships
Christopher Wantlin
Chief Retail Officer
Recent News
Furniture Today
2025-04-15
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