Bonduelle Americas · 12 hours ago
Sr Credit Collections Specialist
Philadelphia, PA
Full-time
Hybrid
Senior Level
5+ years expBonduelle Americas is a certified B Corp that promotes a flexitarian lifestyle through its plant-rich products. The Senior Credit and Collections Specialist will manage delinquent accounts, maintain financial records, and assist in training new hires to enhance departmental efficiency.
Food and BeverageFood ProcessingPlant-Based FoodsSales
Hiring Manager
Kolton Silva-Shields
Responsibilities
Monitoring and managing customers accounts receivable and identifying overdue accounts
Contacting customers and establishing reason for past due account situation; making arrangements for payments to bring account current and follows up to ensure obligation is satisfied
Maintaining records of contacts and attempted contacts with delinquent customer accounts as well as records of any payments collected from the customer
Assisting the Credit & Collections Manager along with other team members in resolving customer issues and complaints concerning their receivables
Determining most effective and economical means of collecting for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and sends a variety of standard collection letter/email
Establishing and maintaining strong working relationships with customers and all functional groups essential to accomplish objectives
The ongoing process of focus on continuous improvement on making recommendations and participating in implementations to increase efficiency
Keeping management apprised of unusual or non-standard issues, escalating when appropriate
Other duties as assigned
Qualification
Required
High School Diploma
5+years Credit and Collections experience
Excellent verbal and written communication skills to manage across functions at various levels
A desire to assist others in reaching their full potential
Process-ended with the ability to problem solve, detect patterns, and give advice on troubleshooting
Strong negotiating and critical thinking skills
Self-starter with ability to work independently and execute all assignments to closure; includes determining and addressing root causes
Proven successful experience with high volume collections management
Ability to embrace change and accountability for tasks
Preferred
A good demeanor; willingness to learn
5-10+ years in Credit and Collections experience
Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
Strong attention to detail
Critical thinking and problem solving
Effective verbal and written communication skills
Self-motivated and dependable
Ability to work well under pressure
ERP systems knowledge. JDE Edwards is a plus
Company
Bonduelle Americas
Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrea G. Montagna
Chief Executive Officer
Brian Chowsangrat, PHR
Human Resources Business Partner
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