AssistRx · 1 day ago
IT Service Desk II - (Maitland, Fl)
Maitland, FL
Full-time
Onsite
Mid Level
$50K/yr - $60K/yr
3+ years expAssistRx is a healthcare technology company that helps patients access life-saving specialty therapies faster and more efficiently. They are seeking an IT Service Desk Technician II to provide Tier 2 support in a high-volume IT support environment, managing tickets and assisting junior technicians while ensuring a high-quality support experience for users.
Health CareInformation Technology
No H1B
Responsibilities
Handle a high volume of incoming IT support requests via ticketing system, phone, and chat in a structured, queue-based environment
Provide Tier 2 support for desktop, laptop, application, network, and hardware issues
Act as an escalation point for Tier 1 technicians, assisting with complex troubleshooting and resolution
Perform root cause analysis and drive issues through to resolution—not just quick fixes
Image, deploy, track, and support equipment through its full lifecycle (onboarding → refresh → offboarding)
Maintain clear, thorough documentation in the ticketing system to support knowledge sharing and audit readiness
Assist in training and mentoring junior service desk team members
Contribute to improving support processes, workflows, and knowledge articles
Support IT initiatives such as hardware refreshes, software rollouts, and internal technology projects
Participate in on-call rotations as part of a collaborative support team
Qualification
Required
3-6 years of experience in IT Service Desk / Help Desk / Technical Support
Direct experience in a call-center or high-volume ticket environment strongly preferred
Strong troubleshooting skills across Windows and macOS environments
Hands-on experience with: Active Directory, Microsoft 365 (including Admin Portal), Desktop imaging and workstation configuration, Hardware troubleshooting and deployment
Experience working from a ticket queue and managing competing priorities
Excellent customer service and communication skills
Ability to document technical issues, solutions, and processes clearly
Willingness to participate in an on-call rotation
Bachelor's degree or equivalent experience
Relevant certifications such as: CompTIA A+, Network+, Security+, Microsoft certifications (MSP or equivalent)
Preferred
Experience supporting a SaaS or 24x7x365 environment
Exposure to IT Asset Management practices
Familiarity with tools such as JIRA, SharePoint, Salesforce
Experience with automated desktop imaging tools
Prior experience mentoring or supporting junior technicians
Healthcare, life sciences, or regulated industry experience (a plus, not required)
Benefits
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
Company
AssistRx
AssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-22Acquired
Leadership Team
Edward Hensley
Co-Founder & Chief Commercial Officer
Adam Dresen
Chief Technology Officer | CISO
Recent News
2025-09-30
Company data provided by crunchbase