Meriplex · 16 hours ago
AR Collections Analyst
Houston, TX
Full-time
Onsite
Senior Level
5+ years expMeriplex is a company that focuses on revenue protection through effective accounts receivable management. The Accounts Receivable Collections Analyst is responsible for managing past-due accounts, executing collections strategies, and ensuring timely cash recovery while maintaining strong client relationships.
Information Technology
Responsibilities
Manage an assigned past-due book of business and execute Meriplex’s campaign-based collections strategy by working accounts through automated call queues segmented by aging (30/60/90/120+ days). Maintain clear ownership of assigned accounts by driving consistent outreach, securing payment commitments, documenting outcomes, and ensuring every account has a defined next action to reduce aging and improve cash recovery
Conduct all client interactions using Meriplex’s standardized collections call model
Maintain a professional, solutions-oriented, and customer-focused approach
Clearly communicate account status, expectations, and next steps
Secure payment commitments on every right-party contact
Identify disputes at the invoice and line-item level
Document dispute reasons clearly and accurately
Route disputes promptly to Client Experience or Account Management
Track dispute status and follow up per defined SLAs
Enforce contractual terms requiring payment of all undisputed balances
Request payment of undisputed amounts on every applicable call
Secure full payment, partial payment, or date-certain promise to pay
Clearly communicate escalation paths when commitments are not met
Secure and document: Immediate payments, Promise-to-pay agreements (date + amount), Approved payment arrangements
Monitor commitments and re-engage promptly when missed
Escalate accounts according to policy, not discretion
Maintain accurate, real-time notes in ConnectWise & NetSuite and related systems
Assign required call dispositions and statuses
Ensure account records support reporting, escalation, and leadership visibility
Meet or exceed individual performance metrics, including: Daily call activity targets, Right-party contact rates, Promise-to-pay kept rate, Dollars collected, Aging reduction
Participate in coaching and performance reviews
Actively improve performance based on feedback and data
Partner effectively with: Client Experience (dispute resolution), Account Management (relationship alignment), Operations (escalation & suspension coordination), Finance leadership (reporting and risk visibility)
Communicate issues early to prevent surprises
Qualification
Required
Strong B2B collections experience in a structured environment
Experience working in call queues or high-volume outbound environments
Working knowledge of ERP systems (NetSuite & ConnectWise preferred)
Understanding of contract-based billing and recurring services
Knowledge of applicable state and federal collection regulations
5+ years of B2B collections experience required
Preferred
Experience in MSP, telecommunications, SaaS, or recurring-revenue environments strongly preferred
Company
Meriplex
Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider for the mid-enterprise market.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clairvest Group
2022-07-18Acquired
2018-10-03Private Equity
Leadership Team
Mike McWilliams
SVP, Healthcare Practice
A
Aaron Biehl
VP of National Account Management and vCIO
Recent News
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