LGC · 3 hours ago
Technical Support- Informatics Software Specialist Level 1
United States
Full-time
Remote
Entry Level
$60K/yr - $81K/yr
2+ years expLGC Clinical Diagnostics develops diagnostic quality solutions for the life sciences industry, and they are seeking a Technical Support Informatics Software Specialist Level 1 to provide technical support for their software products. The role involves handling customer inquiries, documenting issues, collaborating with teams, and ensuring compliance with quality systems.
BiotechnologyGeneticsLife Science
Responsibilities
Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools. Support methods include telephone, e-mail, and online customer meetings
Document customer issues, actions, and resolutions within Salesforce Case files
Document and advance cases to Level 2 as needed
Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses
Align with the Company’s quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information
Share customer feedback with Product Management, Commercial, and Quality teams
Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents
Serve as a resource to product development, marketing, and sales teams as needed
Manage and track customer inquiries to ensure timely resolution
Provide regular reports on case status and trends to management
Perform other duties as assigned to meet business needs
Qualification
Required
Bachelor's degree in a field related to life sciences
Minimum of 2 years customer support experience
Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication
Fluency in both written and verbal English and French is required
Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)
Preferred
Previous experience working with customers in technical services position preferred
Benefits
Competitive compensation with strong bonus program
Comprehensive medical, dental, and vision benefits for employees and dependents
FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
Deductible Buffer Insurance and Critical Illness Insurance
401(k) retirement plan with matching employer contribution
Company-paid short- and long- term disability, life insurance, and employee assistance program
Flexible work options
Pet Insurance for our furry friends
Enhanced Parental leave of 8 additional weeks
PTO that begins immediately
Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!
Company
LGC
We are a global leader in life science tools, partnering with customers to find solutions that diagnose, treat, feed and protect our growing population.
1001-5000 employees
H1B Sponsorship
LGC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2019-11-21Acquired
Leadership Team
Anderson Priester
IT Business Partner M&Q Role
Kristin L Vogel
Finance Business Partner
Recent News
2025-10-22
2025-10-22
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